Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to this paper on 10/23/23 for one year. Over that year the paper has either been late or has not been delivered at all. This has come to a culmination within the past three weeks when a total of three issues (one Friday 10/7 and 2 Sunday 10/6 and 10/13) have not been delivered, Numerous calls have been placed to the circulation department where promises of immediate action and delivery have been made along with promises to make sure management knows of the issues and fixes them. the common blame rests with the carrier and the inability of that person to do their job. THERE HAS BEEN NO FOLLOW-UP OF ANY KIND FROM THE FIRM. Unfortunately, I have sent in next years renewal which will begin on October 23, 2024, for one year. This is totally unacceptable and would like some resolution of the issue(s),

  Business Response

  Date: 10/30/2024

  We have resolved the issue with Mr. ******. 

  Customer Answer

  Date: 11/01/2024

  Complaint: ********
  
  I am rejecting this response because:
  I have not seen a refund check in the amount of $200 nor have I been notified of a one year subscription to ** ***** at **** **** ******** ******, Clifton, Colorado. Verification of these two items will release this complaint, however I will be unavailable until November 26th 2024. Further confirmation and detail must be with ** at ###-###-#### 

  
  
  Regards,
  
  ***** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 11/21/2024

  Verbal Response: We have spoken with the consumer and they are happy with the subscription they are receiving. We have added 8 weeks free to their subscription. Their expiration date was 11/8/2025 and now it is 12/31/2025.

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I annually subscribe to the local daily newspaper, The Daily Sentinel. Over the past year (and actually prior to this time) the delivery of the paper has been sporadic to say the least. On average, we do not receive a paper once or twice a week. When calling to try to rectify each occurrence, we occasionally are able to talk to a person and on occasion we get the missing paper on the day it was to be delivered or the next day (which is unacceptable also). The most recent event occurred yesterday April 21, 2023. Once we realized that the paper had not been delivered, ** ***** and I both called and left messages detailing the frustration of this situation. I was actually able to speak to a person who assured me that the paper would be delivered in the PM and that a circulation manager for the area would be bringing it to the house. Well guess what----that didn't happen nor did we expect it to. This is a typical response and lack of action this firm has to its customers and the relations with those in the community. We are asked to support the local newspaper and this business and when we do, this is the type of abhorrent treatment we receive. We spend good money on a product and service that is never realized. No wonder they are having issues.

  Business Response

  Date: 05/10/2023

  I have spoken to *** ***** ****** via phone in response to his complaint to the BBB referring to his delivery service of The Daily Sentinel at address **** ** ******** ******* ******** *** I told *** ****** that we have spoken to his carrier and the issue should be resolved. ** ****** stated that he did not need a refund on the account belonging to ** *****, they just wanted the paper to be delivered promptly and everyday for the service that they paid for. We did give them 8 weeks credit on the account for the issues that they had. This should resolve the complaint. *** ****** has both my work number and personal cell phone number and will contact me personally if any further issues should arise.