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Business Profile

E-cigarette Liquids

Wild Side Smoke Shop - Greeley, CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-cigarette Liquids.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in on Sunday, the 16th of June, to purchase a green and blue Novo Smok vaporizer and bottle of juice. I paid in cash around 47 bucks plus change. I received said products and took them out of the store. I brought the device and juice back that Monday (June 17th) and asked for a refund. I didn't know that they had a no money back refund policy and I didn't want store credit so I left both items I purchased in the store. I then returned Tuesday to select a different device and juice, since that's what they offered as a service after buying from them. I called ahead to ask if I could get them both back, and they said yes because they put the vaporizer back into their system. So I went in and was told that I couldn't get it back actually because they had thrown it away. I then was given permission to look through their trash, and couldn't find the device in the trash. Since this is a reusable device, I expected them to at least re-sell it as it was in perfect working condition and had nothing wrong with it. I was then told that the manager the next day could help me though, and to come in when he was there. So I called ahead again, explained to him what had happened, and he told me, "Yeah, come on in and get it back". So I show up with the receipt, show it to him, and get told, "Sorry, the best i can do is a 50% on a new device." He said there was no way to tell where it had gone, things get stolen all the time, and there's nothing else he could do for me without getting in trouble. So, I left empty-handed, and quite honestly very put out.

Wild Side Smoke Shop - Greeley, CO is NOT a BBB Accredited Business.

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