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Business Profile

Fiber Optics

ALLO Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fiber Optics.

Complaints

This profile includes complaints for ALLO Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allo Fiber did boaring down my street to install their cable for the neighborhood. This took over a month to complete and Allo made multiple holes in my front yard. I spoke to the supervisor (*****) about the damages and was told everything would be put back like it was. He also told me to reach out to him if I had any other ********* the end of the install, Allo installed a ground box that's about 2ft by 3ft in the front corner of my grass. They also moved a sprinkler head to do so. There is still grass completely around the box in the ground, but now the sprinkler head was moved and can't cover that section of grass. I will also have to add sprinkler heads to my front yard because the new sprinkler head location won't reach the area it originally was made to. The landscape in the area was also moved around and not put back. I had a boulder in my front tree lawn that ended up several ft on the other side of the sidewalk. I also have track ruts in my tree lawn from the mini x used. I tried calling ***** 3 times afterwards starting on November 22nd. I left multiple voicemails and I sent him texts with photos. My last text on November 25th asked for an update. ***** never called or messaged me back. I would like for **** to pay for the landscape repairs I will have to do myself. I will have to landscape around the box installed, as well as add at least one more sprinkler head. The area that was dug up will also have to be re seeded or have a piece of sod installed. I do have photos of everything to show.

      Business Response

      Date: 05/29/2025

      from: '**** ******' via Dispute Resolution <*************************************************************************>
      reply-to: **** ****** <************************************************>
      to: "********************************" <********************************>
      cc: ******* ******* <********************************************************>,
      *** ********* <****************************************************>,
      "*************************************************************************" <*************************************************************************>,
      ******* ***** <****************************************************>,
      ****** ****** <****************************************************>
      date: May 29, 2025, 2:54 PM
      subject: BBB Complaint-3816 Harbor Ln - ALLO Communications

       

      Dear Mr. ************* style="color: rgb(34, 34, 34); margin: 0px; font-size: small; font-family: Arial, Helvetica, sans-serif;"> 

      Thank you for reaching out and for your patience as weve worked through your concern.

       

      We understand the frustration you've experienced and apologize for the lack of follow-up on our part. I want to assure you that your concerns have not gone unnoticed. Our team has made multiple attempts to contact you and has also visited the property to assess the situation. At this point, we are awaiting a response or direct communication from you or your representative to move forward.

       

      If you still wish to discuss a resolution, were happy to do so, but we would appreciate a reply from you at your earliest convenience.

       

      We value your feedback and the opportunity to make things right. Please feel free to contact me directly at ************ or respond to this email so we can determine next steps.

       

      **** ******

      Senior Manager of Plant Operations

      ALLO Fiber|OSP

      *************************************************************************************************************************************************************************

       

      Customer Answer

      Date: 06/05/2025

      from: ***** <********************************> via ******************************** 
      to: **** ****** <************************************************>
      cc: ******* ******* <********************************************************>,
      *** ********* <****************************************************>,
      *************************************************************************,
      ******* ***** <****************************************************>,
      ****** ****** <****************************************************>
      date: Jun 4, 2025, 6:30 PM
      subject: Re: BBB Complaint-3816 Harbor Ln - ALLO Communications

      Hi ****, 

      Thank you for reaching out. Do you know what number is being called? I do get a lot of calls during the day, but don't get any voicemails. I also work during the week and am not home until after 5 most days, so I most likely was not home if someone came to visit. 

      I would like to meet someone at my home and go through what we have going on. I have a sprinkler that was relocated and is leaking. There is also a leak in my irrigation line from one of the hydro vac holes made. I would like to discuss Allo paying to have repairs done on my irrigation system, as well as the damages to my property. 

      I have damages to my front lawn, as well as the hard scape. I was told everything would be put back the way it was originally,  but that has not happened. I also spoke with the project manager and was told to reach out to him with any issues. I tried getting ahold of him multiple times, but he never called back or responded to my text messages. 

      The design of where items were installed could've been done in a way to avoid chopping into my lawn and causing all the issues. I was excited to see Allo coming into our neighborhood because I heard your service was great. After dealing with all the install issues, I am extremely disappointed with the customer service and lack of care with installation. 

      Please call me at ************. I would appreciate a voicemail if I don't answer. I am in and out of meetings throughout the day, but I follow up with people if I am left a voicemail.  

      I look forward to hearing from you soon.

      ***** Valdez 

      Business Response

      Date: 06/05/2025

      from: '**** ******' via Dispute Resolution <*************************************************************************>
      reply-to: **** ****** <************************************************>
      to: ***** <********************************>
      cc: ******* ******* <********************************************************>,
      *** ********* <****************************************************>,
      "*************************************************************************" <*************************************************************************>,
      ******* ***** <****************************************************>,
      ****** ****** <****************************************************>
      date: Jun 5, 2025, 8:40 AM
      subject: RE: BBB Complaint-3816 Harbor Ln - ALLO Communications

      *****,

      I left you a voicemail and a text message as well at 8:38 AM.

      **** ******
      ALLO- Senior Manager of Plant Operations
      ************

      from: '**** ******' via Dispute Resolution <*************************************************************************>
      reply-to: **** ****** <************************************************>
      to: ***** <********************************>
      cc: ******* ******* <********************************************************>,
      *** ********* <****************************************************>,
      "*************************************************************************" <*************************************************************************>,
      ******* ***** <****************************************************>,
      ****** ****** <****************************************************>
      date: Jun 5, 2025, 7:28 AM
      subject: RE: BBB Complaint-3816 Harbor Ln - ALLO Communications

      Good morning,

      I wanted to follow up regarding my call to ************ on May 29th, 2025 at 2:42 PM, which I followed with this email. *** ******* attempted a home visit during the week of March 26th28th, but unfortunately, no one was available to meet with him at that time.

      Thank you for getting back to usyour response allows us to move forward. Ill personally address the damages, and together we can create a plan to restore everything to your satisfaction.

      Please note that due to some recent personnel changes, you may have previously been in contact with an individual who is no longer with ALLO. I apologize for any confusion that may have caused.

      Ill be stopping by this evening after 5:00 PM to discuss everything in person. Please let me know if that time works for you.

      **** ******
      ALLO- Senior Manager of Plant Operations
      ************

      Business Response

      Date: 06/11/2025

      from: '**** ******' via Dispute Resolution <*************************************************************************>
      reply-to: **** ****** <************************************************>
      to: ***** <********************************>
      cc: ******* ******* <********************************************************>,
      *** ********* <****************************************************>,
      "*************************************************************************" <*************************************************************************>,
      ******* ***** <****************************************************>,
      ****** ****** <****************************************************>
      date: Jun 11, 2025, 4:28 PM
      subject: RE: BBB Complaint-3816 Harbor Ln - ALLO Communications

      *****,

      Thank you for your patience and professional demeanor as we resolved this matter. I am pleased to hear that our landscaping partner resolved your issues and met your expectations.

      I hope you have a great week!

      **** ******
      ALLO- Senior Manager of Plant Operations
      ************

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So the company was putting up cable for another customer and they asked to use my yard when they were in my yard they draped the cable over my fence which knocked it down it was an old fence to begin with. They told me they would not fix my fence because it was old that it's not their fault even though they're the ones who knocked the fence down doing their work. Now my dog gets out all the time cuz the fence is damaged.

      Business Response

      Date: 01/23/2023

      This email is an official response to the BBB Case # ******** dated November 8, 2022. 

      ALLO contacted the Greeley, Colorado resident and met with Mr. ****** on November 16, 2022.  Here are the notes from the meeting and pictures of the fix are attached.

      We discussed the fence condition and due to the deterioration of the fence post it doesn’t take much at all for something to push up on the fence and the post will break at the bottom. This section of the fence has looked like it had fallen away from his property and the neighbor propped up a pole to push it back at some point. The tree limbs have been growing thru the fence for some time never the less I worked with **** and removed the broken post and removed a post that wasn’t very secure. Installed a new fence post tied in the fence, straightened the second fence and tied it all back in together off the back fence post. I also put back up his metal fencing with new staples to the fence so to fully secure the corner so not to give his dogs a way to get thru like he tended to. **** is very happy with the work and so am I.

      This complaint can be considered closed.

      Allison O*****
      Chief Experience Officer
      ALLO Communications

    ALLO Communications is NOT a BBB Accredited Business.

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