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Business Profile

Meat Processing

Pilgrim's Pride Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meat Processing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 11 packages of Just Bare Chicken b****** in September. The chicken wasn't edible as it had a strong chemical taste and ruined two separate dinners, so I decided to not use the rest. I have made multiple attempts to contact the company to get some sort of resolution and I only get a Voicemail in which they never return my call. I call during their business hours as well, but they don't ever answer their phone. I have provided the business all the information from the packaging including the dates, manufacturing location etc.

    Business Response

    Date: 12/11/2024

    December 11, 2024

    Dear Mr. ******************* you for taking the time to let us know about your experience with Pilgrims products.  Our customers satisfaction is ********************** top priority, so we are sorry to hear that we have not met your expectations.

    A service ticket has been logged to track the investigation of the reported issue.  In addition, the information you provided has been forwarded to the production facilitys Food Safety and Quality personnel so they can fully address the root cause.

    Service Ticket ID:  ******
    Issue:  Absorbent Pad - chemical odor/taste.


    Again, please accept our sincere apologies for this occurrence.  If you have any additional questions,concerns or comments regarding this issue, please contact us and reference the ticket number above.


    Sincerely,

    ***** *****
    Consumer Relations Manager
    ************

    Customer Answer

    Date: 12/11/2024

    Complaint: 22576353

    I am rejecting this response because: no resolution.  Waiting to hear back from their legal dept. 

    Regards,

    ***** *****

    Customer Answer

    Date: 01/08/2025

    This issue has been resolved with the business.  Thank you for your help. 

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a bag of chicken tenders and there was something in the bag that was not edible. We have photos of the tenders, the UPC, the best by date. I emailed the company and sent all the photos as requested. They gave me “ticket number 216790”. I have waited a month for a refund or coupon to purchase a new bag and they refuse.

    Business Response

    Date: 10/16/2023

    from: Groom, Julia <[email protected]>
    to: "[email protected]" <[email protected]>
    date: Oct 16, 2023, 10:02 AM
    subject: FW: [Ext]- Response Required | BBB Complaint ID 20623285

    Good Morning Clay,

    We spoke with Mandy Clark back in August and filed her complaint and sent the information to the Plant as an FYI and investigation.  The complaint was due to Fryer Sediment in the bag.  We also forward her information to our Retail team so they could reach out to her. 

    James Brown is no longer with Pilgrim’s, so if he was sent an individual email, that may be why you didn’t get a response.  Again, we have reviewed the information, reached out to the consumer, and notified the Plant. 

    Thank you,

    Julia Groom
    Consumer Relations Manager
    [email protected]
    O: 970-506-7413 | Cell: 970-324-0743
    1770 Promontory Circle | Greeley, CO 80634

    Customer Answer

    Date: 10/16/2023

    Complaint: 20623285

    I am rejecting this response because:

    I have requested a refund, sent photos, been patient. I am still waiting for my $9.99 refund. When “satisfaction is guaranteed” and the customer is not satisfied, a refund is due as the company has not met its end of the deal.

    Regards,

    Mandy Clark-mikolajczyk

Pilgrim's Pride Corporation is NOT a BBB Accredited Business.

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