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Business Profile

Shuttle Bus

Greeley Shuttle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 17, 2024 I made and paid $130 for reservations for Greeley Shuttle to pickup me up at DIA on March 17th, 2024 at 3:00 pm and pickup me up again in Greeley on March 20th, 2024 at 2:00 pm. On March 17th, 2024 I waited at DIA for 1 1/2 hours before it was determined that Greeley Shuttle was no longer in business. With no other options I had to use UBER at the cost of $76.36 to get me to Greeley.
    After I made and paid for reservations I was NEVER advised of the out of business status or given the refund of $130.00. I have tried calling with no success and even went to the address of the business of the address shown on their web site and no one would answer the door although it appeared there was someone in the house.
    Very frustrating and disappointed that a professional business in Greeley would leave me stranded at the airport without any method of resolution.
    Mel Cobb

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9th. we booked service with Greeley Shuttle to take us to DIA on February 1, and then a return trip back to Greeley on February 8th. At that time we were charged $260.00 for the round trip with the shuttle service. On January 31st. we received a text message from them stating that they were no longer in service, leaving us a matter of a few hours to find another shuttle service for the following morning. No explanation from Greeley Shuttle, no mention of how to get a refund, they shut their website down and now we're out of the money we paid....

Greeley Shuttle is NOT a BBB Accredited Business.

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