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Business Profile

Bank

Community Banks of Colorado

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Community Banks of Colorado's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Community Banks of Colorado has 63 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Community Banks of Colorado

      7800 E Orchard Rd STE 220 Greenwood Village, CO 80111-2585

    • Community Banks of Colorado

      1110 17th St Denver, CO 80202-2008

    • Community Banks of Colorado

      7530 Grandview Ave Arvada, CO 80002-2512

    • Community Banks of Colorado

      277 Broadway STE C Denver, CO 80203-5902

    • Community Banks of Colorado

      3473 W 32nd Ave Denver, CO 80211-3103

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The bank issued a refund. Im satisfied with the outcome. Please close this complaint on your end. 

      Sincerely,

      Sierra *******er said hed help me after I made a deposit to clear the negative balance which I did immediately while on the phone with him. Then I asked for next steps, and after I explained feeling frustrated that they closed their locations in the area where I live in work making it very difficult to branch with them, this assistant manager got mad that I was upset and frustrated. He said he was going to help me but now didnt have no incentive to help me because I mentioned lack of availability to access my account makes me want to close my account! I did not say I was going to close it. He then said that he would send an email and someone can help me Monday! I asked for help now. I wasted gas to travel to ******* to get help now, today! He said he was refusing to help me because I mentioned wanting to close my account! I did not close my account. This customer service is terrible. I want those fees reversed. I have banked at this branch for 17 years (I can provide former account number).

      Business Response

      Date: 11/22/2023

      Community Banks of Colorado values our clients satisfaction.  We regret this client was not satisfied with our initial communications and have since contacted the client to take further action to resolve the situation.  

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution not satisfactory. I was given a provisional credit, however at what point is that a solidified credit and I have the ability to use it? I would appreciate a clarification.   

      Sincerely,

      *****************************was that there needs to be a sign placed on the *** with that information. One of the sole purposes of a bank is to protect people's money. That has not happened, as the cash is still not showing in my account and I have not heard a peep from the bank. The employee assured me someone would call me on Tuesday, Feb 21, as the bank was closed on Monday for President's **** It's now Wednesday afternoon. This is very poor business practice. What if that money I deposited was to pay rent, or a heating bill? This is not the first time this bank has treated me or my money in a careless way. A few weeks ago I deposited checks through the drive through and was told the internet was down and they weren't sure the checks were actually deposited. I was not given a handwritten receipt...nothing. Again, I was told they would call me the next morning first thing. I never heard a thing, but was able to see the checks were deposited in my online account. How is a bank getting away with this practice?

      Business Response

      Date: 02/23/2023

      We will review and reply ********.  

    Community Banks of Colorado is NOT a BBB Accredited Business.

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