Complaints

This profile includes complaints for Baron Education's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Baron Education has 14 locations, listed below.

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  Baron Education

  7951 E Maplewood Ave Ste 290 Greenwood Village, CO 80111

  
• 

  Baron Education

  14011 W Quincy Ave Morrison, CO 80465-9336

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  Baron Education

  8919 E Union Ave Greenwood Village, CO 80111-1304

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  Baron Education

  28677 Buffalo Park Rd Ste 202 Evergreen, CO 80439-7378

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  Baron Education

  1132 W Dillon Rd Ste 3 Louisville, CO 80027-1296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a driver training package and the school only will instruct drivers with CO permits and won't recognize international driver's licenses despite them being accepted in all US states. Therefore, the school couldn't instruct our au pair. We asked for a credit, but they refused. They also refused to train our au pair on an international license. And when we called, ***** was incredibly rude and hung up on us. ***** also wouldn't take any of our subsequent calls to try and resolve the situation. Terrible sevice and we told them about our situation on the very first call and what we needed. They were unable to deliver their service, were rude about it, and ***** in particular was very rude on the phone.

  

  Business Response

  Date: 04/25/2025

  Hi *******,

  
  Thank you for sharing your feedback. We apologize for the negative experience you had with our staff member, as we strive to uphold a standard of professionalism and respect, and were sorry this was not demonstrated in your experience.

  
  Regarding the international license, wed like to clarify that international license recognition varies state to state, and ******** specifically only has reciprocal international license agreements with a limited number of countries.
  

  Regardless of the confusion, we have submitted and processed your refund for the full amount. You can expect to see the funds in 710 business days. 
  If you choose to start over and would like to purchase an Expanded Driver Awareness Package, we are happy to assist you, but we understand if youre shopping other avenues.
  

  Thank you for your patience, best of luck and Drive Safe!

  Best,

   

  DriveSafe Driving Schools

   

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their driving course, but I havent attended any lessons yet. Their courses require scheduling appointments, and you can only see the available times after making a purchase. After purchasing, I found out that the earliest available appointment is in March, which is too late for me. Therefore, I would like to request a refund. I called them, but they refused to issue a refund. I havent received any services at all.

  

  Business Response

  Date: 02/25/2025

  Dear Customer, 

  
  Thank you for your feedback. We understand your frustration regarding scheduling availability and appreciate your patience as our team worked to accommodate your needs.
  Our scheduling process is designed to ensure fairness and efficiency to both our students and instructors, and our corresponding refund policies are listed on our website. While we recognize that immediate booking may not always be possible, we strive to provide timely scheduling for all students. In your case, we were able to successfully schedule your two hour behind-the-wheel ****** and your driving test in a timely manner.

  
  According to our records, your two-hour behind-the-wheel drive ****** and your driving test took place on February 7, 2025, at 1:30 PM and the drive test at  3:30 PM, respectively. Since services have been provided as agreed, a refund request is no longer applicable.

  
  We appreciate your understanding and the opportunity to serve you. We wish you a lifetime of safe driving!

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered that this company offered driving tests for students seeking licenses. I paid for a one-hour ********************** ****** and a test. During the booking process, I selected *********** as our location and specified that we would meet the instructor behind Cane's Chicken near Target on ***************. After making the payment, I called to schedule my daughter's ****** and test, only to be informed that they do not provide services in ***********, despite their website stating otherwise.I requested a full refund due to what I considered false advertising, but they refused. Despite my efforts to escalate the issue and speak with a manager, the customer service representatives, who appeared to be following a script, did not provide any further assistance or contact information for higher-level support. This lack of transparency and refusal to address my concerns has left me unable to reclaim the $229 I paid to the company.

  

  Business Response

  Date: 08/02/2024

  Hi *************************,  
  
  Thank you for your feedback. We apologize for the frustrations you have experienced. At the time of your sign-up, we were temporarily without a staff member to service the *********** area, which affected our ability to provide lessons. We apologize for the inconvenience this disruption caused.  

  We were offering behind-the-wheel instruction to Castle Rock students, however, because of the temporary staffing challenges, we should have more effectively communicated the scheduling delay. Currently, we are actively working on plans to open a physical center location in ************ 
  
  We have provided a full refund today (8.2.24) for the inconvenience caused. You can expect the refund to be fully processed within 2-3 business days. We apologize for not being able to support you at the time of your request. 
  
  Thank you for understanding, and we wish you the best in achieving your driving goals. 

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I made a driving ****** with Drive Safe ******** on July 24, 2023, with an approval code 07979D with an amount of $ ******. Initially, I made an appointment for a driving ****** on September 02, 2023 ay 3:00-5:00 to drive. A customer service agent told me if I cancel between 72 to 24 hours ahead of my driving ****** date, I would get a full refund. She said all I need to do is inform them. I called today to cancel my ****** because my needs have changed and an agent (****) told me that he will email the corporate office and they will make a decision on whether they would refund me the full amount or some of it. I asked the agent that I want the full amount back as I do not require their services anymore. He said that it would take between **** business days to reach a decision regarding the refund. This is in contradiction to what I was originally told by another representative of Drive Safe ********. I would like to be refunded the $ ****** I paid in full. Drive Safe ******** also should not tell customers that they can get a refund if there is a more complex, onerous, and uncertain process involved in obtaining a refund.

  

  Business Response

  Date: 08/25/2023

  Hi ****,we understand your concerns and apologize for the misunderstanding. We do not train our staff to use the language 72 to 24 hours in association with our cancellation policy. Our contract states we require a minimum of 24 hoursnotice for cancellations. Cancellations with at least 24 hours notice will be rescheduled without charge. Cancellations less than ****************************************** failure to show up for a scheduled drive, will result in a $50 fee. If that information was not relayed to you, we apologize and will waive the $50 cancellation fee. 
  
  Our team is correct in saying that it does take **** business days to process and deliver refunds, in which we will also waive the administration fee associated with the reversal. Were sorry for the confusion and appreciate your patience while we processed your refund (which was refunded on August 24, 2023). Good luck in achieving your driving goals, and we wish you a lifetime of safe driving.  

  -- DriveSafe Team