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Business Profile

Hydroponics Supplies

GrowGeneration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hydroponics Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered through email on the 30th of June. They did not deliver my object too shipping on the 12th of july and they charged my card. I was out of 250 dollars over drawn on my account and they delayed shipping. I want money plus the loss of time added to my bank account. They ruined my account trying to rip me off.

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a New, Amazon listing clearly shows this, on 8Sep2022. R&L Carriers delivered the fixture on 14Sep2022. Only 1 box was received. Light fixture to be in 1 box, power cord to be in another. Power cord in with light fixture. Fixture scratched, pieces missing, adhesive tape on edges, light surface dirty, wiring faded. Want what I bought a new, not opened light fixture with power cord. I have all paperwork and photos. Delivery driver also witnessed inspection of number of boxes received.

    Business Response

    Date: 10/03/2022

    Our store that fulfilled the order should have checked the product to ensure it wasnt damaged. They didnt. Our ecommerce team did reach out to the customer and refunded him immediately and apologized profusely for the error made by one of our stores. This is not indicative of our process, we just had a store make a mistake. It was cleaned up and addressed with the store team to ensure it doesnt happen again

    Customer Answer

    Date: 10/04/2022

     
    Complaint: 18029373

    I am rejecting this response because:Your store did not provide me with a package pick up. The item was over 50 pounds. Im disabled and had to manage to get this loaded, unloaded and carried to the drop off location by myself.  You said return shipping was my responsibility even though you made a mistake. Thanks again for caring so much about your customers. 

    Sincerely,

    ***************************

GrowGeneration is NOT a BBB Accredited Business.

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