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Business Profile

Vitamins and Supplements

GutGuardianGrove

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered keto gummies from this company over the internet. They falsely advertised they were the same ones that *************************** used to lose weight. They used her picture in the ad to make you think they were the same ones. I just want my money back. The charge was put on my account on April 30th. 2024.

    Business Response

    Date: 06/17/2024

    Dear Representative,

    We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by offering full refunds as of transaction 04/28/24.

    Furthermore, we confirm that the customers account has been closed on our system.


    Best,
    GutGuardianGrove

    Customer Answer

    Date: 07/02/2024

    I have been charged for this amount by the business SPRINGHEALTHTHRIVE for $79.99 and $239.98 on 05/30/24. This is not a duplicate! My other dispute was from 04/30/24 which was resolved. These are NEW charges all over again.

    Refund

    Business Response

    Date: 07/05/2024

    Dear Representative,

    We successfully refunded the customer's account of another $319.97 dated April 24, 2024, for the latest transaction 05/29/24. Please see below total of refund issued to customer's account.

    Transaction for 04/28/24 = $319.97 (refund date was 06/17/24)

    Transaction for 05/29/24 = $319.97 (refund date was 07/04/24)


    Best,
    GutGuardianGrove

    Customer Answer

    Date: 07/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Customer Answer

    Date: 07/22/2024

    I am a victim of the *************************** Keto Gummy Scam. This is all over the internet about this being a scam. 1. 1st charge on June 7th in the amount of $239.99. 2. 2nd charge on JUly 1 in the amount of $239.99. The so called "company" is under WELLTEST LAB WELLTESTLAB DE. I did NOT, I repeat did not get any kind of medical lab test ordered under any medical profession during this time frame. I have also had other so called "company" names such and GUTGUARDIANGROVE ** and SPRINGHEALTH THRIVE CA for multiple charges. This is how I know it's the Keto Scam. I have done web research and this is all over the internet and none of the above "company" names are ligit websites. I also ****** this to my bank insitution and they say the same thing and have opened an investigation. I want my full refund in the amount of $479.98.

    Refund

    Business Response

    Date: 07/22/2024

    Dear Representative,

    We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations, and as per checking, a refund of a total of $319.97 has been successfully refunded back to the customer account for the transaction of 04/28/24.

    Furthermore, we certify that the customer's account has been closed on our system.

    Best,
    GutGuardianGrove Customer Support

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered keto gummies from this company over the internet. They falsely advertised they were the same ones that *************************** used to lose weight. They used her picture in the ad to make you think they were the same ones. I just want my money back. The charge was put on my account on May 5th. 2024.

    Business Response

    Date: 05/16/2024

    Dear Representative,

    We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by issuing full refunds amounting of $239.98 as of the transaction dated 05/05/24.

    Furthermore, we certify that the customer's account has been closed on our system.


    Best,
    GutGuardianGrove Customer Support

GutGuardianGrove is NOT a BBB Accredited Business.

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