We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

LB Media Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite dubious results throughout the relationship, we've used their service for a period of time . Updates to their text messaging platform were & are blamed for any poor performance in the past & again recently. Early 2025 after another UNTESTED update to their system & a second month with a fraction of the previous results, we notified Leafbuyer that we would no longer be requiring their services, specifically due to poor performance and resulting loss of revenue.We are a small Mom and Pop business, very dissatisfied with their service for a period of time, repeatedly working with them and giving them opportunities to correct the issues while we suffer the consequences & the significant reduction in revenue. Once it became clear, they sell a service they can not actually provide CONSISTENTLY, we notified them of our intention to move along & end the relationship amicably. Without notice, they sent our account to a collection agency, attempting to hold us responsible for an entire year of service.The list of missteps, mishaps and miss-handling situations is long. Besides, what's been mentioned above, one of the more egregious examples of their ineptness, inexperience or outright malice.. In the beginning of our business relationship, it was made very clear to them that at no time were any other third-party apps or ads to be served up to the very valuable client list we had provided them. Purposely, or negligently, a text message containing an only ad for their mobile app was served up to our entire customer list. To say this put a strain on the relationship is an understatement, and we almost terminated our business with them at that point, approximately a year ago.This company is attempting to take money from us without justification. Their services are not proven or reliable yet they continue to sell their service as if it's a premium. If you cancel with them, they will send you outrageous invoices without basis or proper communication.

LB Media Group LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.