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Business Profile

Shoes

Vivian Lou Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase reusable heel insoles from Vivian Lou on July 3rd. They were having a 4th of July sale of 30% off. I received noticed that my package was delivered July 9th, unfortunately I never received anything. I have contacted the company several times through their customer service email displayed online, on their business page on ********* and on their Instagram business page. They still (7/14) have not responded back. I left a public comment on social media and they deleted it, I also saw someone else comment that their comments were deleted too. With their discount I paid $40 and normally it most likely wouldve been $60, maybe since I had a discount they dont feel my purchase is as important. I bought this to wear to a wedding Im in Aug 2nd. They are definitely not a upstanding company!

    Business Response

    Date: 07/14/2024

    Hello!

    Per ***** the package was successfully delivered on July 9. We were first made aware of an issue regarding delivery of this order on July 11. We have a small customer service team, and our customer service representative was out of the office on July 11 and 12 watching her daughter swim in the summer swim finals event. Our representative checked email today and has communicated with the customer per the attached. We confirmed her shipping address and will reship her the product. We will ensure the insoles arrive well before the August 2 wedding she is attending. We have resolved this issue, and understand we should have better staffed the customer service email box in her absence. 

    Thanks!

    Customer Answer

    Date: 07/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Vivian Lou Inc. is NOT a BBB Accredited Business.

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