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Business Profile

Workers Compensation Insurance

Associates Insurance Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Daily this company calls trying to solicit my business. I am not interested have told them multiple times to put us on the do not call list.

    Business Response

    Date: 08/23/2023

    Associates Insurance Group, **** is a ********-based insurance brokerage company doing business-to-business transactions.  In-house employees handle all calls placed by Associates Insurance Group, **** regarding commercial insurance products.   All calls are manually dialed without the use of any automated dialing system. Over the last 20 years, our ******** client base has grown to approximately **** business clients, including many municipalities, counties,and most school districts.   We maintain strict guidelines for our salespeople regarding processes for prospecting communication.   They understand that a violation of these procedures will have consequences, including termination.   Associates is Pinnacols largest brokerage, and they, as well as our other carriers, have been instrumental in formulating our sales and service models. 

    Once we were notified that ************************* would like to be removed from our system her information was fully restricted from access by any employee within our organization.   Her operation can no longer be contacted by our office and all employees were once again reminded of our strict guidlines on contacting prospective clients and the process to abide by their wishes to be removed from any further communication.   We apologize for any disruption to her office.

     

    Customer Answer

    Date: 08/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Associates Insurance Group is BBB Accredited.

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