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Business Profile

Major Appliance Services

Appliance Doctors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 2, 2024, ****** from Brightstar Appliances (AKA Appliance Doctors) phone number ************ came out to fix our ** stove. The 2 front burners were not working properly (they would turn on and off. He came out, pulled the stove out, looked at the back, and said he knew what was wrong and he had the part at their warehouse, he needed to go pick it up. He called my husband and told him he was waiting on confirmation that the part he had would work on our stove. We received a call from ******, saying ** confirmed it would work and he was coming back to our house. When he arrived I asked if he was sure that was the problem since he didn't do any diagnosics. He said yes. He replaced the part and said he was emailing us the receipt, and that we had a one-year warranty on it. We never received the receipt. When I went to use the large burner it did not work. I called ****** a few times, leaving voicemails. He finally answered when I called from a different number. He came back out on January 23rd and spent time on the stove. He confirmed that it was the part he put in and needed to order a new one because this one seemed to be defective. I said are you sure that the one you put in that you called to make sure it would work isn't the problem. A couple of weeks passed and I called to follow up. He said he was waiting on the part. I called a couple of weeks later and he said he was still waiting, and that with all the supply chain issues, it could be a while. I said that I had a hard time believing that, and he was more than welcome to come and get the part, and refund me my money. On March 7, 2024, he said I could expect the check next week. We never received the check. We have called April 11th, 15th, 26th, May 1st, 6th, 10th, and 15th. ****** told us his company name was Brightstar Appliances. That is who the check was written to. Obviously, since he has an F rating with the BBB under Appliance Doctors.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Appliance Doctor came out under our home warranty on 04/11/2022, and ordered a part for our cooktop. When the part came in, they came out only to find it was the wrong one. They then said they would order the correct one, that was in June of 2022. They never ordered the correct one as far as I can tell and are now lying to American Home Shield, by saying that they fixed the issue. It has never been fixed. They also will not answer the phone.

Appliance Doctors, Inc. is NOT a BBB Accredited Business.

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