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Business Profile

Blinds

Budget Blinds of Highlands Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During COVID, my husband and I contracted with Budget Blinds (***************************) to install plantation shutters in our home. ******** and his son installed the shutters and indicated we had a warranty for any issues that might arise. Within the first year, I notified Budget Blinds that we were having issues with some of the shutters falling open, which we needed fixed. Shortly after August 2021, ********'s son came and serviced the shutters. He told me that if the shutters began falling open again, I would need to have them replaced under the warranty. Just a couple months after ********'s son tightened the shutters, they began falling open again. Specifically, the shutters in my daughter's nursery were problematic. I called Budget Blinds again on 11/16/21 to indicate that I wanted to have the shutters in my daughter's room replaced under the warranty as they are defective. ******** and I traded missed calls back and forth, which I have supplied documentation of the voicemail transcriptions, but ultimately, on 11/26/21, ******** called asking for specific issues. My husband returned his call and ******** indicated he would order the replacements. Beginning around Feb. or Mar. 2022, I called Sterling to check on the timeline. He indicated he didn't have it in front of him, but would call me back. I have not heard from *************************** since that call in early 2022. I have called no less than 4 times over the course of 2022 & been told my message is marked as "urgent" for ******** to call me back. I also reported this to their corporate office, but because it's an independent franchise, they cannot help. My mother-in-law has also called 2 times, with no call back. It is incredibly frustrating to have paid $4,536.20 for shutters with a warranty that Budget Blinds has no intention of honoring.We simply want either all of our money back to replace the shutters & have them match, or for them to make good on the warranty and replace the shutters in my daughter's nursery.

Budget Blinds of Highlands Ranch is NOT a BBB Accredited Business.

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