Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2025 I entered into an agreement with *** **** and Cornerstone Performance Group for career coaching services. The agreement was originally for six months. However, just after 45 days into the program I suffered a life-threatening accident while hiking at altitude, wherein I lost my phone and had no way to communicate or make financial transactions for about a week. Without notice, *** terminated my access to ***************, leaving me in a lurch amid a career transition requiring this resource. *************** is Rexs primary resource for clients and includes forms, videos, networking assistance, and job information. My access to this site was included in the original payment of $2,625 for a minimum of 3 months, but was terminated prematurely denying me access to important tools and support that was supposed to be included as part of the services for which I paid, leaving me distressed and suicidal.Rex's advice was also completely outdated, especially concerning executive roles in technology, leaving the guidance I received lacking relevance or useful insight. And, despite paying for a professional resume writer, I was forced to do most of the work revising my own resume and LinkedIn profile which was shocking and time consuming. Moreover, *** was late for most of our meetings, provided minimal guidance, and did not meet the standards promised.This experience with *** **** and Cornerstone Performance Group was marked by poor communication, lack of professionalism, outdated advice and left me in a lurch following a serious accident. I request to be reconnected with *************** for 1 month and urge others seeking career consulting from professional career coaches, especially those navigating transitions in modern and emerging technology career paths, to look elsewhere.

  Business Response

  Date: 06/23/2025

  ***** and I have successfully resolved our mutual concerns, and specifically those he registered with the BBB. In recent resolution emails and live discussions, we mutually determined we had a misunderstanding and misinterpretation about the signs, signals,responses and intentions we unintentionally sent to one another. As a result,we successfully have outlined our path going forward and will remain working together, including extending our working relationship beyond the three-month original agreement.

  Respecfully, 

  *** ****
  ____________

  *********** ******, ***, *** 8, 10:23?PM

  to me
  

  ***,
  

  Thank you for your thoughtful and comprehensive response, and for sharing the personal circumstances that have recently affected your availability. I appreciate your transparency and the care you have shown throughout our working relationship, particularly during these challenging times.
  I accept your offer to honor the 3-month coaching program, with an additional 2 weeks for our recent period without communication, up to and including July 17th. I understand and respect that after which coaching and related services will no longer be available. I am grateful for your continued support and the extension of CMS access throughout my job placement, as outlined. 
  

  Moving forward, I will remain committed to maintaining clear communication, mutual respect, and shared accountability. I recognize the value of constructive feedback and will ensure that any concerns are addressed directly and professionally. I also appreciate your assurances regarding confidentiality and your willingness to move past recent misunderstandings.
  

  Let's reset and focus on the important work ahead. I have an interview with a recruiter in LA on Tuesday, am in the process of scheduling an interview with XXXXX  XXXXX the week of 6/23, and look forward to continuing our collaboration and preparing for a successful market re-entry.
  Thank you again for your understanding and for your ongoing commitment to my professional development.
  

  Best regards,
  
  *****
  
  ____________
  
  to ***********
  

  *** Rolf <**********************************************************************>
  Mon, Jun 9, 1:56?PM
  to ***********
  
  Absolutely!!!
  
  Kind regards,
  
  ***
  
  *** ****
  President
  Executive Coach
  Cornerstone Performance Group, LLC