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Business Profile

Child Care Referral

SeekingSitters Denver and Douglas County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Referral.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had contracted this company for childcare in March of 2022. I agreed to a yearlong contract that would end the following year. However, the ******************* branch of this company has terrible service and we stopped using them shortly after making the commitment. The sitters were late, not available, or simply didn't show up. Forcing me to call out of work. Unfortunately, since I agreed to a year long term I had to pay the monthly $9.99 fee. Prior to the term ending I contacted the company to have my account deactivated and they agreed. Come ***** they did not deactivate it and increased my monthly cost. They are now charging me $19.99 a month. I called again, no answer. They will only communicate through text. I expressed my frustration and the person said they would request a refund. No refund has been given and they have charged my card for the 4th time now. I am very frustrated with their poor service and communication. I would not recommend this company to other families.

SeekingSitters Denver and Douglas County is NOT a BBB Accredited Business.

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