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Business Profile

Credit Card Protection Services

Cardmember Dispute Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Protection Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am concerned about ****'s dispute process. Currently, **** requires documentation to be faxed or mailed, as they lack an email address or an online portal for customers to upload supporting documents for their dispute cases. In the past, I have lost money because I faxed and mailed information only to be informed by the disputes team that they never received it. I would be willing to pay extra for certified mail, but the disputes team did not receive those documents either.I currently have four open dispute cases. On December 13, 2024, I went to my local **** branch, where an employee faxed my documents. The employee later emailed me to confirm that the fax had gone through successfully. However, I was told they had not when I called the **** card members' disputes team a week later to check if they had received the fax.On December 20, 2024, I emailed the same **** employee to inform her what I had been told and asked if she could resend the fax. She promptly did so, and I received another email confirming that the fax went through. Each time I speak with the **** card members' disputes department, I am asked to verify the fax number, which I have confirmed is correct. This situation is frustrating; I refuse to mail anything or visit another location to have these documents faxed since it would cost me money that **** will not reimburse.I am looking for some compromise here. I have repeatedly raised concerns about how outdated ****'s dispute process is, but nothing has improved. I only receive apologies without any further action. This bank used to be great many years ago but has declined significantly. The dispute case numbers are *********************0, **********, and **********. I made sure to write my name on each cover letter along with the case numbers.

    Customer Answer

    Date: 01/08/2025

     

    Greetings,

     

    Please close this case, as it has been resolved. I was contacted by **** today, and everything was resolved. Thanks. 



    Sincerely,

    ****** *******

Cardmember Dispute Services is NOT a BBB Accredited Business.

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