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Business Profile

Dermatologist

Alta Vista Dermatology, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alta Vista Dermatology, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alta Vista Dermatology, LLC has 2 locations, listed below.

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    • Alta Vista Dermatology, LLC

      206 W County Line Rd # 340 Highlands Ranch, CO 80129

    • Alta Vista Dermatology, LLC

      206 W County Line Rd Ste 340 Highlands Ranch, CO 80129-2321

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/4/2023, I had an annual skin exam at Alta Vista Dermatology. At the time of my service, I provided my insurance card and photo ID. On 2/29/2024, I had an elective skin service that was conducted in-office that I paid for in full out of pocket.On 7/16/2024, I had another annual skin exam scheduled. When I arrived at the appointment, I was told I have an outstanding balance that I need to pay before I could be seen. Confused, I made the payment so I could have my scheduled appointment.That same week, I received the bill in the mail in which I paid at my 7/16/2024 appointment. The bill was for my 8/4/2023 appointment and it was marked "self-pay" and said "insurance pending". Confused, I looked at my insurance portal to find an *** stating a claim submitted in July 2024 for my August 2023 appointment was denied because it exceeded the filing limit.I confirmed with my insurance that this was the first claim they received and that I should not have been responsible for paying this bill. They would help me get a refund.The office has now told my insurance and me that the reason for the delay in billing was because I provided "incorrect information" at my 8/4/2023 appointment. They cannot tell me what that incorrect information is, though. This is simply a lie and they are covering for not billing my insurance in a timely matter. If they had incorrect information for me, they would have alerted me at my elective appointment on 2/29/2024 and given me a chance to provide updated information so my insurance could be billed.They are refusing to own their mistake and have agreed to only refund me 50% of what I paid when I shouldn't have. I am asking for a full refund, as this bill was not my responsibility.

    Alta Vista Dermatology, LLC is NOT a BBB Accredited Business.

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