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Business Profile

General Contractor

Inner-Sanctum Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: September 1, 2023 project started The amount of money paid to the business: $4,348.03 (Labor and materials)What the business committed to provide: The business was to tear down and rebuild a small deck that had rotten support beams. What is the nature of dispute:1.***** and aggressive, reactions to my posted review on after Thumbtack. Business had not returned to fix visible poor work.2.Poor workmanship on deck replacement and repair. Deck floor not to standard, stairs not to code.Visible rotten support beam was put back on and painted. Very poor workmanship on the deck railing, railing cap, and stairs. **************** was dishonest during the project and after construction.He was incorrect that ********** did not have the composite in larger boards or hidden fastener ready. His response was was deceptive.The proper composite screws were not used. The deck required longer boards and the correct structure.**************** placed the composite boards that he removed from the deck floor because he did not measure correctly and used these boards on the railing cap and stairs He painted over rotten boards and put them back on.There are old boards and discarded trash left under the deck left by *******Whether of not the business has tried to resolve the problem.No. I sent a text to ****** on 09-05-2023 with pictures that I had concerns about the deck railing. T I have been communicating through emails to the Thumbtack Trust and Safety team for over 3 months. I do have extensive documentation and photos sent to Thumbtack. The week of December 4, 2023, Thumbtack removed the company from there website. The only solution is to rebuild the deck by another company. **************** has refused to resolve the problem.Extreme concerns about ***************************** anger, and aggressive behavior after my review was posted started my dispute communication with ThumbTack. He is unprofessional in dealing with corrections and dishonest in my opinion. HOA paid % of total.

Inner-Sanctum Construction is NOT a BBB Accredited Business.

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