Complaints

This profile includes complaints for United Dominion Realty Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  United Dominion Realty Trust

  1745 Shea Center Dr Fl 4 Highlands Ranch, CO 80129-1537

• 

  The Breyley Apartments-Property #17002

  1820 Sunset Point Rd Clearwater, FL 33765-1012

• 

  United Dominion Realty Trust, Inc.

  6417 Statute St. Chesterfield, VA 23832

• 

  United Dominion Realty Trust, Inc.

  8800 Queensmere Pl Richmond, VA 23294

• 

  United Dominion Realty Trust, Inc.

  9712 Tartuffe Dr. Richmond, VA 23238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/27/23 I paid a holding deposit of ****** to ******************************* apartments managed by UDR. The application for the apartment required an additional ****** to get approved so I paid an additional ****** on 9/8/2023 totaling up to *******. The move in date was set for October 28th, 2023. On September 29th I contacted the apartment stating that there was a change in my life that would not allow me to rent the apartment any longer. They told me since the lease was already signed that I would have to pay a fee. I told them no because I havent even moved into the apartment yet. They asked me to send them my forwarding address and put the apartment (apartment 085) back on the market which prior to looking at the website has been taken off the market and rented. *** asked multiple times for my deposit back and they have not responded and will not give me my deposit back.

  Business Response

  Date: 10/31/2023

  In response to consumer's complaint, please find attached a revised Final Account Statement. Consumer will receive a refund in the amount of $500.00.

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my apartment for over 5 years. I have had a dog since I moved in. I registered my dog and I have paid my pets fees. The complex has had three different management companies within this time frame. The latest management company is UDR. I signed a renewal lease a few months ago. They know I have a dog. I bring him into the leasing office. I received a threatening email saying I have an unauthorized pet and I need to register him and pay fees. They are giving me 48 hours to register my dog on their app.If I dont they will fine me. When you register a new pet in this app they charge you a fee in addition to requiring you to pay pet fees. How can this be resolved?

  Business Response

  Date: 11/02/2023

  Upon the acquisition of a new community, we diligently ensure the accuracy of information pertaining to each unit. This meticulous process is essential to guarantee uniformity in our policies across all of our communities. Our on-site team engaged in direct communication with the resident regarding this concern and provided them with a comprehensive breakdown of the pet-related charges they are obligated to settle. The resident will only be subject to pet-related charges for the duration of their current lease term. If the resident requires any further assistance or has additional inquiries, we kindly encourage them to promptly reach out to our on-site team.

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20779786
  
  I am rejecting this response because: In this response there is no acknowledgement that I had already paid the pet fees they wanted to charge me for a second time and that my dog is not an unauthorized pet.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/07/2023

  We cannot speak to any fees the resident may or may not have paid prior to our company managing this community. Under our management, the resident has not paid any fees for their pet. Should the resident have questions or concerns regarding their ledger, we encourage them to contact the onsite team. 

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner was a tenant at ***************** in unit **** and in July 2022, he requested a transfer to move to a 2-bedroom unit in the same building. We signed a lease for unit **** on July 21, 2022, however we were contacted within 1 week of our move-in date and informed by *************************, ******** Services Manager, that the previous tenants in apartment **** decided not to move, so we would not be able to move in to this apartment that we signed a lease for several months prior. We were told that there was only one 2-bedroom unit available at that time, #****. When we toured this unit, there was trash and dirt everywhere and the walls, curtains, and kitchen counters were defaced. We were assured that the unit would be thoroughly cleaned prior to our move-in on October 1st. When we received access to ****, it was clear that it was not thoroughly cleaned, due to the floors still being filthy and stains on the walls, as well as marks present on the counters and curtains. We also had to submit several maintenance requests within our first week of living in unit **** to fix many broken things such as the toilets and electrical outlets. We moved out of unit **** in August 2023 despite our lease not ending until October 1st, due to the quality of life at ***************** rapidly declining over the past year. We saw additional charges on our account after October 1st and were informed that these were just charges for the one day of utilities. I paid for these charges on October 3rd, and we are now being charged again for various other things. I have contacted the billing department multiple times to request an explanation of these charges and they are ignoring my requests for a phone conversation. We were not given sufficient time to document all of the damages that were present when we moved and now we are being charged for them, among other charges that keep getting added on with no explanation. I have additional context I would like to provide if possible.

  Business Response

  Date: 10/26/2023

  In response to consumer's complaint, please find attached the Final Account Statement (FAS) - consumer received a refund in the amount of $151.90.

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20782450
  
  I am rejecting this response because: The response provided by UDR does not address my primary concern of being charged for the 8 broken window safety latches. The Final Account Statement provided also conflicts with all of the information I have received so far. Please remove the charges for the window safety latches as this damage was present prior to my move-in on October 1st, 2022. When we toured the unit on September 27th, 2022, the unit was full of damages from the previous tenants. We were told by the ******** Services Manager that the unit would be thoroughly cleaned and repairs would be completed prior to our move-in date on October 1st, 2022. I'd also like to note that we signed a lease for unit **** and were informed 3 days prior to our move-in that the tenants currently living in unit **** decided not to move, and we were left with **** as the only option.
  
  Since we were transferring from unit ****, we were only given 24 hours to move our belongings from unit **** to ****. There was no time allotted for us to document all of the damages present when we moved in, however we submitted numerous maintenance requests within the first week of living in **** due to significant damages throughout the unit. If the window latches were overlooked during the "inspection" prior our move-in on October 1st, 2022, it is not our responsibility to pay for them now. Considering how many repairs we had to request after we moved in, it does not seem reasonable that the charge for "broken window safety latches" is assessed to us. We toured the apartment on 9/27/22 and it was clear that it was not thoroughly cleaned by the time we moved in on 10/1/22.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/14/2023

  In response to consumer's complaint, attached is an invoice related to window latches (which are purchased in bulk and the invoice provides the pricing per window latch), as well as move-out photographs of the damaged window latches. The account was assessed appropriately, with consumer receiving a refund in the amount of $151.90.

   

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at ******************************** since June 2023. My roommate has been living there since April 2023. From the moment that I moved into our apartment, we have had to deal with intense and prolonged noises daily from our upstairs neighbors. We have done everything that was recommended to us by the leasing office to solve this issue (sent in videos of how loud the noise is, put in multiple noise complaints and put in a maintenance request to have sound absorbing panels put in our apartment to dampen the noise) and we have either been denied by the leasing office or the leasing office did not respond in a timely manner. I even tried to talk to our neighbors face to face to resolve the situation, but it has only made things worse (the leasing office also said that they talked to our neighbors twice in person and still, the level of noises being made has not changed). And now, our neighbors are saying that they fear for their safety, even through we have done nothing to them and we have only spoken to them in person once. I'm more than happy to send all of the video and email proof that I have, showing that our upstairs neighbors are the instigators in this situation and are causing us so much stress. My roommate and I can't even have a proper sleep schedule or work from home because of the amount of noise that is being made. We feel like we are being run out of our apartment. And now, we both feel unsafe living in our complex because we have neighbors who are willing to lie on us, instead of take responsibility and ownership for how much noise they make and the pain they have caused us. We pay rent just like everyone else and we don't deserve to go through any of this. All we are asking is to either be moved to a different area of the apartment complex or be able to break our lease and not have to pay a dime. I also tried calling UDR Corporate and no one answered the phone, so filing a complaint with BBB felt like the next best step.

  Business Response

  Date: 10/17/2023

  The district manager has agreed to waive the transfer fee. The onsite team has been in communication with the resident regarding this transfer. We encourage the resident to contact the onsite team if they have additional questions or concerns regarding this or any other community matter. 

  Customer Answer

  Date: 10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We completed a 10 month lease with ************ (a subsidiary of UDR) located at ************************************************************** on 09/03/2023. Prior to moving out, the company began charging us fees that were unusually high. On 08/22/2023, we were billed twice for ***** Utilities with date ranges from 07/01/2023 - 08/31/2023 and 09/01/2023 - 09/03/2023 in the amounts of $358.82 and $61.62, respectively. On 09/20/2023 (17 days after move out), we were billed for Paint and Carpet Cleaning of the residence in the amount of $512.48 and $100, respectively. Prior to moving out, we had inquired the ************ office in regard to the high utility bill, as even considering the bill was in arrears, it was still about $76.63 higher than our average utility bills for the entirety of our lease (calculated by adding all the utility bills and averaging them over the 8 months prior). The office informed us that we must wait for our final bill from the corporate UDR office, then contact the billing department in regard to the discrepancy. When we received the final bill, it also included charges stated above (paint and carpet cleaning), which in the ******************* are not legally allowed to be billed unless damages are beyond normal wear and tear. We contacted the billing department and clearly stated all the discrepancies, making note of the fact that they are not legally allowed to charge us for paint and carpet cleaning and informed them of the utilities discrepancy. We requested a usage report and itemized bill for the utilities expense which they failed to provide to us. They failed to provide us with metered readings as legally required for the entirety of our lease. They claimed that they were allowed to charge us for paint if there is any damage to the walls, despite that stipulation not laid out in the lease whatsoever and their own documentation informing us that picture hanging must be done with nails. We sent a letter of demand, to which they stated their position remained.

  Business Response

  Date: 10/23/2023

  In response to consumer's complaint, please find attached 1) copy of the Final Account Statement (FAS), 2) copy of the invoice reflecting charges for cleaning, carpet cleaning and paint, 3) copy of the invoice for final utilities, 4) move-out photographs of the unit. The account was assessed appropriately. Consumer is welcome to submit payment in full via www.UDRsecurepay.com.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20730523
  
  I am rejecting this response because:

  It is not legal within the ******************* to charge a tenant for carpet cleaning, unless damage is beyond normal wear and tear (which it was not and business did not provide any evidence of there being damage beyond normal wear and tear). It is also not legal to charge for painting unless damage is beyond normal wear and tear. Holes from picture hanging are not considered "beyond normal wear and tear". The business told us if we desired to hang pictures, we MUST do so with nails. They made this request in writing and we have such documentation to show it. Therefore, they cannot charge us for holes caused by picture hanging. They also failed to provide the requested usage report and itemized bill of the UTILITIES expense. We have requested a usage report and itemized bill for UTILITIES several times and they have failed to provide the information each time we have asked. Additionally they failed to send a representative to fulfill our WRITTEN request for a move-out inspection PRIOR to move out (which was scheduled THROUGH THE COMPANY) for 08/23/2023. They failed to provide us with the necessary information to make repairs to the unit prior to move out in doing so and they were legally obligated to show up for this appointment. We will not be paying the amounts listed as they failed to provide us with requested information several times, and failed to show up for the move-out inspection. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A lack of security allows residents to be repeatedly victimized and violated. On 8/2/2023 one of our cars was vandalized. The cost was ******. On 10/5/2023 another one of our vehicles was damaged on 10/5/2023. Cameras are inoperable. There is no ************************* are unsecured.

  Business Response

  Date: 10/12/2023

  Per the signed lease contract: "We do not warrant security of any kind. You agree that you will not rely upon any security measures taken by us for personal security, and that you will call 911 and local law enforcement authorities if any security needs arise.". Additionally, the lease addendum for enclosed garage, carport, or storage unit states: "We will not have any security responsibilities for areas covered by this addendum. We will have no responsibility for loss or damage to vehicles or other property parked or stored in a garage, carport, or storage unit, whether caused by accident, fire, theft, water, vandalism, pests, mysterious disappearance, or otherwise.". Though we empathize with the resident's concerns, we do not assume liability for any damages incurred in our parking area. Though we may provide deterrents onsite, we are not obligated to do so, and they are never a guarantee to prevent crime. Residents are encouraged to hold insurance on their vehicles and contact local PD to assist should an incident occur. 

  Our community director and corporate office have already communicated with the resident that we will not be providing compensation for any damages that have occurred to their vehicles. Our cameras are functioning in the area where the recent incident occurred, and our community director has been aiding the resident and local PD with obtaining footage of the area. 

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted notice to terminate lease. Vacated the unit on the date given. Cleaned the unit prior to leaving and performed walk through. Unit was left in the exact same condition I received it. Two weeks later I receive the final bill and there was a $200 charge for "Paint - Cabinets / Exterior" I attempted to call UDR repeatedly with no success of getting a living, breathing person on the phone. This company only communicates by email and text. I received a response from their billing department via email simply stating, "They were not able to remove the charge". I requested a copy of their walk-through report and pictures of areas that required paint and did not receive a response. This property management business is terrible with customer service to their renters. Email was never intended to be a primary source of communication, but UDR thinks it suffices. If there was a damage or paint needed to be done from something I as a residence caused I have no problem paying it. This seems to be a type of standard paint charge UDR is charging renters upon leaving to freshen up their units.

  Business Response

  Date: 10/12/2023

  In response to consumer's complaint, attached is a copy of the move-out photographs, a copy of an invoice related to the charge for paint and a copy of the Final Account Statement (FAS). The account was assessed appropriately and pursuant to the lease. Consumer is welcome to pay the balance due in the amount of $3,533.30 via www.UDRsecurepay.com.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is directed to UDR. I rent a unit at *****************************************************************UDR engaged in unfair practices to charge fines and late fees. UDR provides an app and that is the only reasonable way to pay rent online. I paid the rent ahead of time , in fact i used their online app and paid on the 28th of the previous month this is 3 days before the due date. I paid the rent mentioned on the lease along with additional fixed fees of $10. I paid $3774. . In spite of me paying the rent ahead of time they charged me a $110 late fee. When asked "why" they said I did not pay utilities on time. The charges of utilities were not even posted at the time of me paying the rent. . Also the utilities is not a fixed fees, it varies by usage and the actual cost does not post on their app until the 2nd of the month but they expect it to be paid by 4th. This was never mentioned in the lease and it is not practically possible to auto pay or pre-pay as the accurate amount will not be available until they post it online.. I think it is not fair business practice to not give at least 3 days notice and time to pay, also there is no flexibility in the methods we pay . For instance if someone doesn't have access to internet or not able to login to their app on the first 3 days, there is no way for them to find out the amount. They will get a late fee charged without any fault of theirs. the same happened to me. I find this unfair and they seem to intentionally use this as loophole to charge illegal fees. I want them to refund my late fees as I complied with the lease term and paid rent before due date.

  Business Response

  Date: 10/11/2023

  Per the signed lease contract, rent must be paid on or before the 1st day of each month (due date) with no grace *************** you dont pay all rent on or before the expiration of one business day after the due date, youll be delinquent. You will be obligated to pay to us a fee of $110.00 if you fail to pay any amount when due under the lease contract. According to our records, a partial payment was submitted on 9/28/23 for the base rent amount and liability insurance. Utilities were posted to the ledger on 10/1/23 and were not paid until 10/7/23, so the account incurred a late fee. All charges are posted to the ledger on the 1st of each month. I have included a screenshot of the resident's ledger for visibility. While we can offer an estimate of these charges prior to the due date, we're unable to display the definitive amounts until the 1st. This is because we require the utility usage data for the entire month to accurately compute the owed amounts.

  We are not permitted to waive the late fee as the full rent balance was not received by the due date listed in the signed lease contract. Our industry is governed by strict rules and regulations, which denote we treat all resident equally. If we waive this resident's late fee, we must waive all residents' late fees. We are unable make special provisions and must remain fair and consistent with all residents. Should the resident wish to submit early payments in the future, we encourage them to review their account for any remaining balances on the 1st to avoid any unwanted fees.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ************************** on monday 7/26/2023. Prior to my arrival they switched my unit due to flooding which they didnt tell me about till I was arriving at the property. They tried to delay my move but being that I had rented a truck I couldnt delay. If they had told me prior to I wouldve been able to delay the move.I took a different unit and asked about noise. I was told the unit was quiet and didnt have any noise issues. From the day I moved in it was incredibly loud from both neighbors outside and neighbors upstairs. On top of that my unit wasnt cleaned and ready to go and none of my electrical outlets worked.I asked to be moved to a unit that was ready and that had working outlets as well as something on the top floor. They offered me a unit but told me I had to pay $120 more than what they offered it to me for the day before and that if I wanted to move i had to pay two months rent and a $700 fee and if i wanted to break my lease I could pay them $15,000. Finally i posted a ****** review and they let me out of my lease and said they would refund my money if I took it down.We are now over 30 days from when I moved out. They said 21 days to get my money. Then they said they mailed in on 7/24/23 but that I had to wait an additional 15 days.At this point I want every ***** I paid to them back including the prorated rent they charged me from 7/26/23-7/30/23 I dont feel i should have to pay them anything after all this and the fact that I keep asking them for my money and they tell me to email *********************************** *************** doesnt respond and they have nobody who will talk to me on the phone and let me know whats happening.

  Business Response

  Date: 09/27/2023

  In response to consumer's complaint, consumer received a check for the refund on August 17, 2023 and the check has been cashed. This concern has been resolved.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company ***************** and dime you to the end of the earth. Mine is ********************** in *****. I transferred units ($1000 cost!) within the same property and left my old unit cleaner than it was when I moved in. They're replacing the flooring in all units to match a newer color scheme, and low and behold my floor was replaced and I get to pay for it. Funny thing is the building had a sprinkler leak in May, 4 months ago (7 total units affected). Why replace it again? Incompetence? I'd be curious to know how many units have move outs where they don't make the previous tenant pay for a floor replacement.Other charges:* $35 for a smart plug, which doesn't exist as far as I know. I didn't get one in my new unit either so I guess I'll be getting charged again when I move out.* Carpet replacement - was shampooed before leaving. Again I'd be curious to know how many are NOT replaced because I'd bet it's zero after talking to other tenants. Wear and tear isn't a concept to UDR.They did legitimately charge me for a broken blind on the door. Hard flooring though? I guess it's cheaper to upgrade your building when the tenants pay for it.Still working on a dispute, but at some point that will cost more than the charges.Other than the dispute:* Parking fee structure changed during my stay. guests have to pay now.* The tenant portal almost has the right values. The front desk girls keep telling me I owe different amounts and that their system doesn't has extra charges which don't show. They're correct - but why have a tenant portal if it's not accurate?* Maintenance is non existent. The infinity pool hasn't been infitinity-full in more than a year. The outside of the building is constantly covered in trash and dog poo. Landscaping is horrendous - any problems and they tear out the plants. Pool table is busted. Propane in the community grills is hit or miss.Without management changes I'll be moving at the end of this lease.

  Customer Answer

  Date: 09/13/2023

  This has been resolved.  The property reviewed my claim and removed the erroneous charges.  Thank you!

  Business Response

  Date: 09/14/2023

  The smart lock and flooring charges have been removed from the resident's ledger. The only remaining charge is for the damaged blinds. If the resident has any remaining concerns regarding their ledger, we encourage them to contact their business manager. 

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for the quick turnaround.
  
  Sincerely,
  
  *********************