We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Destination Pet, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

This profile includes complaints for Destination Pet, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Destination Pet, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has discriminated and lied Company has deleted my online account Company has told me my dog is not allowed there by either party but they have cameras and its going There is legal counsel involved in this matter The business refuses to provide answers in writing to me when questioned General manager *********************** in CT is discriminating and has been unethical

    • Initial Complaint

      Date:02/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

      Business Response

      Date: 02/23/2024

      We have been in direct contact with the complainant and apologized for the difficulty in reaching the right person to address his request.  We have processed the refund he requested.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** (white Maltese)was dropped off for a four (4 ) night boarding stay at the facility on 29 Dec along with this 1.5 bags of FreshPet food that has to be refrigerated, and a bag of treats. I went today to pick him up and when the staffer brought him out, his feet, legs and face were heavily discolored yellow and brown. He was shaking like a leaf. When I asked the staffer what happened, he responded with "he may have peed and pooped in his crate". As you can see by the attached photos, his feet and legs are covered in urine and f**** The staffer said that they tried to clean him up, but he was not being very still. He is a 1 year old puppy still who wiggles during grooming. It is by no means an excuse for the poor, unsanitary state that they had him in. It is easily defined as cruel and abusive to have an animal sit in their own f**** and urine for an extended period of time. Additionally, the partially used bag of Fresh Pet food that I picked up with him was the Fresh Pet brand which requires refrigeration. The bag was not even cold, so it was just sitting out some where, but it was not the refrigerator. The staffer at the desk took the payment and no one offered any explanation for the poor service. With this kind of treatment of an innocent puppy, they should not be allowed to have an animal care treatment facility and ************ responsible for ****'s care should be fired. I want all of the funds back for the boarding and the funds associated with his Neutering appt they they clearly are not qualified to complete. So sad for ****. They should be charged criminally for abuse and cruelty to an animal.

    • Initial Complaint

      Date:10/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancellation 

    • Initial Complaint

      Date:02/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two of my dogs were misdiagnosed by this clinics veterinarians- when I sent a complaint to their office, I was booted from the clinic. They cost me over 2000$ for one dog and another 1500$ for another dog, had they diagnosed correctly I would have spent money on the correct treatments.

      Business Response

      Date: 03/15/2023

      We are very sorry for the negative experience you received at our location.  We strive to give the best customer service and quality care for both pets and pet parents.  Our doctor took great care and concern when diagnosing and providing medical service for both pets.  We will not be refunding any monies as we provided the medical care that was necessary for both pets. We never want a client experience to end this way however we feel that this was the best decision for our staff, clinic and all parties involved.  

    Destination Pet, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.