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Business Profile

Agricultural Services

CHS High Plains - Holyoke, CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account ****** the company stated that I signed a contract from 9-3-23 to 4-30-24 which I did not. I called Chrystal S******* ********** on 6-3-24 asking her to send me a copy of this signed contract which I did not agree to. She did not call me back. Left a message for her on June 10, 2024 and June 13. Did not receive a call back. Left another message with the main number. They are charging me an extra $91.20 for an LP contract which they have no signature. The also charged me a late fee in September for $ 50.00 which was not 30 days late. They sent a lease agreement for a 1000-gallon propane tank which I have owned since I bought the home in 2005. I am cancelling the service.

    Business Response

    Date: 07/11/2024

    Our team members have reached out to Ms. *** multiple times via both phone call and text message, and have left voicemails as well.  We have tried contacting Ms. *** so that we can explain what the charges are and why they were generated, but she seems unwilling to converse and would rather fight and argue then come to a resolution.  In a voicemail back to our staff she told our staff to "***** off".

    We are attaching a copy of the contract that that Ms. *** signed on July 14, 2023 authorizing the gallons and price.  This is what she is being charged for.

CHS High Plains - Holyoke, CO is NOT a BBB Accredited Business.

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