Reviews
This profile includes reviews for Sanders & Johnson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFaith K
Date: 05/17/2025
5 starsFaith K
Date: 05/17/2025
J was courteous and explained everything in detail. I would highly recommend Sanders & Johnson.
Sanders & Johnson, Inc.
Date: 05/18/2025
Thank you Faith! We are glad we could be of service to you!
Review fromAnnie M
Date: 05/05/2025
5 starsAnnie M
Date: 05/05/2025
My tech was prompt and very professional. Thank you so much. We need more young people like you.Sanders & Johnson, Inc.
Date: 05/05/2025
Thank you so much ***** for your kind words!! We are very dedicated to recruiting youth into our industry who are respectful, hard working, and eager to learn. We love having you as our customer, please let us know if we can be of service to you again in the future!Review fromKaryn P
Date: 12/21/2024
5 starsKaryn P
Date: 12/21/2024
***** fixed our furnace and Muris fixed our floor drain issues. Both are pleasant, professional, hardworking, and knowledgeable. Highly recommend!Sanders & Johnson, Inc.
Date: 12/24/2024
Thank you very much ***** for your kind words! We really appreciate you!Review fromSharon M
Date: 11/06/2024
4 starsSharon M
Date: 11/06/2024
On time for the appointment, *** was courteous and efficient. He advised having fan cleaned but no pressure to do it immediately. Have used Sanders & Johnson for 10 years for all HVAC service and will continue to do so.Sanders & Johnson, Inc.
Date: 11/10/2024
Thank you so much ******, we are grateful for our loyal longtime customers like you!
Review fromRobert C
Date: 08/16/2024
5 starsRobert C
Date: 08/16/2024
We had a new air conditioning system installed earlier this year before the heatwave and I am sure glad we did! our house has been very comfortable! I wanted a quiet running air conditioner and this unit the comfort advisor recommended is quiet and also more efficient being a two stage unit. The installation was done in one day and we were very happy with their work. They were courteous, professional and got the job done as promised.From front office people to the technicians, and all inbetween who work to provide fantastic service I want to say Thank You Sanders and Johnson for a Job Well Done! We recommend them to anyone who needs HVAC work done. You are our "go to people"!Sanders & Johnson, Inc.
Date: 08/31/2024
Thank you for taking the time to leave us your feedback! Customers like you make our jobs so rewarding. Were honored to have earned your trust.Review fromTammy T
Date: 11/06/2023
1 starTammy T
Date: 11/06/2023
Been a customer for over 20 years and when they show up they are great. However, this is the 3rd year they have cancelled and rescheduled a routine maintenance appt. After rescheduling for my routine maintenance check this year they called again to reschedule for the second time. I will no longer do business with this company and if you buy a product from them and want routine maintenance, good luck!Sanders & Johnson, Inc.
Date: 11/27/2023
*****, thank you for allowing us to care for your home for the past 20 years. We appreciate your feedback and we apologize for any inconvenience this may have caused. Wed also like to shed some light on the circumstances that led to a delayed arrival. Preventative maintenance is important, and were glad youre taking care of your equipment appropriately. In some situations,unfortunately, preventative maintenance appointments must take a back seat to clients that have emergencies or are experiencing no heat during particularly cold temperatures. Unfortunately, this is what happened on the day of your appointment, and was the reason our arrival window was less accurate than we would have liked. In these cases, we make every effort that we can to communicate in real time. We have heard your feedback, and are implementing a new maintenance schedule, which will handle these routine appointments throughout the year and in less extreme temperatures, so that we can make sure our arrival windows are as accurate as possible and we dont have to leave anyone in the heat or extreme cold without HVAC service.Review fromBeth P
Date: 11/03/2023
1 starBeth P
Date: 11/03/2023
S&J Technician misrepresented alleged issues with 3 year old furnace. Furnace was working when the tech arrived and didn’t work when he left. He was “uncomfortable” when I started taking pictures and video after he bent an access door. He took pictures of my water heater when I told him to stop. He said company required it. I continued to object but he didn’t stop. Had another company come to check the alleged over amping component. This company found no problem. A different part S&J said seemed bad was fully functioning. However, there was a wire plugged into the side of the blower that was mysteriously loose. When secured in the the plug the blower kicked on. An adjustment to the gas pressure stopped the legitimate overheating issue. No parts required. S&J left me with no heat for several days. The man answering their phone said I should “just leave tech alone and let him do his magic. Homeowners just leave the technician alone with the furnace”. It’s a good thing I didn’t. One part suggested to be a problem was $162 labor to install. No telling how much I would have been charged for nonexistent malfunctioning parts!!Sanders & Johnson, Inc.
Date: 11/27/2023
****, thank you for taking the time to provide feedback on your scheduled maintenance appointment. Upon arrival, ************** started with his maintenance checklist, which includes inspecting both your furnace and your water heater to ensure that both will function correctly, and lengthen the lifespan of your homes systems. This service, which includes both inspections,is important for your home and we did not want to fail to provide our specified work. It is our protocol to photograph the equipment, not only so that our technicians can provide the customer with examples of the work performed, but also so that we can reference before and after images and ensure that problems are resolved correctly. The intent behind those photos is to protect you as the homeowner, and allow our technicians to showcase proof of the work performed,not to make anyone uncomfortable. While discussing your equipment with you, ************** noted that you said you had been experiencing issues with your furnace shutting down on limit. Upon investigation, this was in fact a persistent issue with your furnace that would not improve on its own. ************** recommended a solution that would not only resolve the issue you were experiencing in the short term, but prevent issues in the long term. We pride ourselves on only making recommendations homeowners actually need, and the recommendations that are in their absolute best interest. We stand by our assessment and still recommend that part replacement. In addition, the technician's notes, which you signed and which were emailed to you, clearly stated the *** was _starting_ to overamp. He did not say it was an emergency that needed immediate replacement. All ****** will overamp when they are nearing the end of their service lives and we recommend you pick the day to replace it rather than risk it failing during a period of peak demand when appointment wait times can stretch for days. We will also point out that ************** cleaned out your filter rack spot along with your ducts that you said were dirty, and he also helped you program a new schedule on your thermostat, all chargeable services that he gave to you for free. Furthermore it is atypical for customers to film our technicians the entire time they are in the home. In this instance,your filming was impeding the ability of ************** to complete your service in a timely manner, which is why we requested that you refrain from continuing that behavior.Review fromPatty B
Date: 09/13/2023
5 starsExcellent expertise, friendly and professional. They know what theyre doing. Knowledgeable about boilers and Fujitsu products.Review fromSandra s
Date: 08/04/2023
1 starSandra s
Date: 08/04/2023
TERRIBLE TERRIBLE, I HAD THE COMPANY COME OUT TO FIND OUT WHAT WAS WRONG WITH MY SWAMPCOOLER THE GUY SAID I NEED A NEW ONE SO HE SET UP A TIME FOR A ESTIMATOR TO COME OVER. THE ESTIMATOR DID NOT HAVE HIS OWN LADDER FINE USE MINE ITS HOT LETS GET THIS FIXED. SO THE GUY DOES HIS STUFF COMES BACK IN THE HOUSE AND GIVES ME A ESTIMATE OF OVER $10,000 WHAT FOR A SWAMP COOLER?? HE SENT THE ESTIMATE TO MY EMAIL AND IT WAS JUST BOTHERING ME SO I LOOKED IT UP HOW MUCH IT WOULD COST FOR THE **** FROM THE COMPANY THEY DEALT WITH AND THE **** WAS TO A LAY PERSON OFF THE STREET $1700 SO SANDERS AND JOHNSON *** IS CHARGING $8000 YES THATS RIGHT $8,000 FOR INSTAL??? WOW NEVER HAVE I SEEN SUCH A TERRIBLE BUSINESS PRACTICE AND YOU BET I WILL TELL ALL OF MY FRIENDS NOT TO USE THEM AND I WILL BE CALLING THE BBB. I AM JUST MAD JUST MAD I HAVE MULTIPLE SCLEROSIS AND THE HEAT REALLY AFFECTS ME AND HOW ANOTHER HUMAN CAN DO THIS KIND OF BUSINESS TO OTHER PEOPLE IS AMAZING AND I HAVE THE ***** OF THE NEW **** AND THE ESTIMATE THIS IS ALL TRUE PLEASE READ THE REVIEWS A REVIEW SHOULD NOT BE ABOUT HOW NICE THE GUY WAS WHO CAME OUT.Sanders & Johnson, Inc.
Date: 08/06/2023
Thank you for taking the time to leave us a review. We value feedback from clients,both positive and negative, so that we can provide an exceptional customer experience. At ********************** and **********************, our priority is always to make the best and most effective recommendation to each customer to ensure they are comfortable and cool in their home. In the case of your home, our expert technician determined that your existing swamp cooler had older, worn parts that could not be salvaged and were beginning to damage the integrity of your roof. Given these findings, we recommended (and still maintain that you need) a replacement system. When we install a new system, the hard cost of the equipment is one of many components of the price. We only install premium, highly efficient systems that are built to last. Our install crew consists of multiple skilled workers,who need time to install, test, and then calibrate the system to the manufacturers specifications. In addition to these costs, we incur overhead costs for parts, travel, fuel, scheduling, and more. In the ****** area, our prices are not only competitive, but we over deliver in terms off quality of service and years of expertise. We hope you found a solution to keep you comfortable in your home.Review fromEphraim S
Date: 06/20/2023
1 starEphraim S
Date: 06/20/2023
BEWARE this company is NOT Day ******************* In our experience, Sanders & Johnson does NOT stand behind Days work or even their own. Sanders & Johnson provided defective service on a new Lochinvar Knight boiler that required us to get another heating & plumbing company to fix. S&J also told us replace 3 Trane furnaces, claiming that they had cracked heat exchangers and were dangerous, but we later learned from Trane that these heat exchangers were all under warranty and could be replaced with new heat exchangers at a fraction of the cost of new furnaces, and we also learned from another heating & plumbing company that the most used of these 3 furnaces did not actually have heat exchanger cracks (we did not recheck the other 2). During our research into these issues, we were told by two other industry professionals one tech familiar with S&J and one well-known HVAC and plumbing wholesaler who is also familiar with S&J that they believe S&J is not an honest company. We believe that S&J has engaged in deceptive trade practices in violation of the ******** Consumer Protection Act. We strongly recommend that you use another heating & plumbing company to meet your needs. If you are considering using Sanders & Johnson, reconsider. I have supporting documents to support everything I've written but don't see a way to include these on the BBB site. In lieu of these, I include the following exerpt from the full complaint:9.When I shared the diagnostic report from Sensible with Sanders & Johnson, S&J refused to engage to correct the defects. When I specifically pointed out the gas leak on the line installed by S&Js predecessor company and requested urgent help, S&J told me, If you have a gas leak please get it fixed by whoever is available, if you are concerned you can always call Xcel. As we discussed previously, Sanders and Johnson does not have any liability for any work that was completed by Day Plumbing. Meanwhile, S&J continues to use the Day logo.Sanders & Johnson, Inc.
Date: 07/17/2023
This individual's facts are wrong and we vehemently deny his
allegations. He falsely describes the full nature and character of the
work that was performed, and incorrectly states which company performed the
work and our companys obligations to him relative to that work. Our work
was not defective and did not cause any damage. As an attorney, this individual is
well aware that his statements are false.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.