We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Planner

Events by CHC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a space in a vendor event for two days; November 18th and 19th. The event organizer canceled the second day (Sunday the 19th) and refuses to refund that amount to me. Other vendors for this event have had similar problems. Upon attempting to leave reviews on the facebook page for this issue, the vendor removed the review page entirely. I paid $115, $57.50 for each day. The vendor mentions a contract agreement to not getting a refund; I have attached the contract which makes no mention of this. I paid the $115 via my Credit Union of Colorado debit card on November 17th, I believe the tracing number is 244921633210000117384017299. I put in the address of the venue for the complaint's start. The organizer, Catherine Costisick, is listed as living at 13 N Harding Ave, Johnstown, CO 80534.

    Business Response

    Date: 11/21/2023

    Hello! I have attached the full contract.

    As mentioned in several emails, you were in violation of the vendor agreement by packing up before the end of the market. It is clearly stated in the contract. As also indicated in the contract, since the fee is $85/day - you were already giving a discount for this event. Additionally, as stated in the full contract - I have a no refund policy after selected dates.

    The unprofessionalism displayed during the event revoked your invitation back, therefore forfeiting your fees prior to the cancellation of the event. The actions of yourself and the other vendors present caused the cancellation of the market on the third day - therefore there will be no courtesy refund issued. 

    Business Response

    Date: 11/21/2023

    Hello!

    I have attached the full contract.
    As mentioned in several emails, you were in violation of the vendor agreement by packing up before the end of the market. It is clearly stated in the contract that this is unacceptable. As also indicated in the contract, since the fee is $85/day - you were already given a discount for this event. Additionally, as stated in the full contract - I have a no refund policy after selected dates.
    The unprofessionalism displayed during and after the event revoked your invitation back, therefore forfeiting your fees prior to the cancellation of the event. The actions of yourself and the other vendors present caused the cancellation of the market on the third day - therefore there will be no courtesy refund issued.

    Customer Answer

    Date: 11/21/2023

    Complaint: 20898212

    I am rejecting this response because the attached contract applies to a two-day event, the latter day of which was canceled. It is not acceptable for a fee that applied to two days to be kept in full when only one day of the event was held, regardless of an early tear-down on the first day.


    Regards,

    Kayla Anderson

    Business Response

    Date: 11/22/2023

    You submitted the contract as evidence. The early tear down is a stipulation of said contract for the event without exclusions.

    All of this was reiterated in previous emails.

    Customer Answer

    Date: 11/29/2023

    Complaint: 20898212

    I am rejecting this response because I paid for a two-day event, the second day of which was canceled by the planner. The second day should be refunded. The contract does not state anything about canceled events on the organizer's part, nor does it say anything about any refunds being forfeit from an early tear-down.

    Regards,

    Kayla Anderson

    Customer Answer

    Date: 11/30/2023

    Proof that the event coordinator canceled the last day of the show.

Events by CHC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.