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Business Profile

Remodel Contractors

J & P Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

This profile includes complaints for J & P Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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J & P Services LLC has 2 locations, listed below.

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    • J & P Services LLC

      3618 Teakwood Ln Johnstown, CO 80534-2411

    • J & P Services LLC

      15562 Gadsden Dr Brighton, CO 80603-8856

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/04/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are filing a formal complaint against J&P Services for their unprofessional conduct and unjust billing practices. Throughout our engagement, J&P demonstrated a severe lack of communication, failed to provide clear timelines, neglected to outline job details adequately, and handled scheduling poorlyissues that ultimately led us to discontinue working with them. ****** himself acknowledged these concerns and apologized over the phone.****** demanded 30% deposit upfront, J&P is now unjustly withholding $240 for an unnecessary visit by two workers who arrived unannounced and without clear instructionsan occurrence that should never have happened before the structural engineers assessment. Furthermore, they refuse to refund the remaining balance for unfinished work unless we sign a letter stating that we changed our minds, absolving them of any liability for the work completed thus far.Additionally, we identified an overcharge on the deck work, where we were billed for five workers, but only two were actually present. These issues reflect a clear pattern of mismanagement and unfair billing practices that must be addressed.

      Customer Answer

      Date: 03/07/2025

      from: **** ******** <****************************> via ******************************** 
      to: *************************************************************************
      date: Mar 6, 2025, 7:46 PM
      subject: Case Number: 22899568
       
      To Whom It May Concern,

      I am writing to report a resolution to Case: 22899568.

      We have reached an amicable agreement with J&P Services and have resolved our differing perspectives on the matter of our initial complaint and cleared up our misunderstanding around lack of communication. We regret that our relationship could not have moved forward but are grateful that J&P were willing to kindly work with us on a mutually agreed upon solution.

    J & P Services LLC is NOT a BBB Accredited Business.

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