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Business Profile

Auto Services

Autowerks East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my vehicle at this shop for repairs. It was towed to the shop as I was completely locked out due to mechanical issues. They had my car for 3 weeks and had informed me that it took that long as there was no room in their garage for my car. Upon picking up my car, I noticed that all of my valuable items had been stolen. I immediately asked the Owner **** about it and he informed me that he would talk to his guys and get back to me. I never heard from him so I called to follow-up. When I called he informed me that they were leaving my car outside unlocked during the day and putting it inside at night. This is clearly not true as he told me several times that there was no room in his shop. He also informed me that he would have had to charge me for two hours of labor each day in order to lock my car. He was very flippant in his response and did not take Ownership for his responsibility over my car. Furthermore, his technicians broke my hood latch when attempting to get under my hood and he is refusing to fix that as well.

Autowerks East is NOT a BBB Accredited Business.

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