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Business Profile

HOA

HOA Matters Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a condo in a community managed by this company in July. According to HOA Matters Management, they never received the checks from the closing on the condo and therefore have not updated their system to show that the property is now owned by me. However, the ************* shows that the checks cleared their account in early August. The title company sent copies of the checks to HOA Matters Management on August 31st, 2022. I was told that ******* is responsible for verifying the checks, updating the system, and resolving the issue. It is now September 12th, 2022 and I have not received any communication from ******* on when the issue will be resolved. I have sent numerous emails and attempted to call several times. My emails never get responded to and I my phone calls never get answered. *******'s voicemailbox is full and I cannot even leave a voicemail. I have not had access to many of the communities amenities, including: The recreation areas, the guest call box at the front gate, and have not received a welcome letter to the community. I would like for HOA Matters Management to resolve this issue so that I can have access to all of this, but I cannot get a response from them. The companies voicemail states that they work Monday through Thursday in the office and Friday from home, however, I was told that they don't work at all on Fridays. When I went into their office to find out when this would be taken care of, I was told that ******* had been too busy to get around to it. This was on Tuesday September 6th, 2022. I find that hard to believe considering they take every Friday off.

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weve been trying to contact this office via phone, email and office visit with no success. Voicemail is full, emailed with no replies and visit to the office was ignored telling us to contact them by email cuz none of the manager was available.We are trying to settle a billing statement with them asking them to provide the original invoice that details what they are billing for but they havent. Have been an on time payer of HOA monthly assessment fees ever since living here over a decade. Just want to hear from them. Now theyre assessing late payment and additional fees.

HOA Matters Management is NOT a BBB Accredited Business.

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