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Business Profile

Windshield Repair

Jiffy Auto Glass USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for Jiffy Auto Glass USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Auto Glass USA has 2 locations, listed below.

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    • Jiffy Auto Glass USA

      579 Jackson St Lafayette, CO 80026-9199

    • Jiffy Auto Glass USA

      1200 17th St Denver, CO 80202-5835

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13, the rear window of our car was smashed during a break-in. We called Jiffy Auto Glass and they came out the next day to replace the windo. Once done, the technician told my wife that the glass was in but the window wouldn't roll up because "there was something wrong with the regulator or motor." He s he said he couldn't fix it and that we'd need to go into an auto shop. We took the car into ********************* (***) for repair. After inspecting the inside of the door, we were told that the regulator needed to be replaced. The technician for *** took pictures and explained there were several issues with the Jiffy repair which likely caused the failure of the regulator. First, the vapor barriers had been cut apart and would need to be replaced. Second, there was still glass in the window chanel and throughout the door. This amount of glass implied that the Jiffy tech had not properly cleaned the area, and so when he attempted to roll up the window it ground up the glass into the regulator which damaged it beyond repair. The cost for the repair would be $685. At this time, I reached back out to Jiffy and spoke to *****************, GM/Owner. ************ was at first responsive but was quick to say that Jiffy is not responsible for the regulator. He said confidently that his technician knows how to clean out broken glass and that the regulator was damaged by the break-in and became very upset. While the team at *** felt strongly this was not the case, I ultimately am not arguing how the regulator was damaged. Instead, my issue is that the Jiffy tech cut the vapor barriers rather than removing them and replacing them, which cost me $150 of the total $685 bill. ************ and his co-owner, *********************, had repeated emails with me where they reapeatedly lied about the repair and shifted blame. To add insult to injury, they ultimately *****'d me $28 for the damage without explanation. I have left phone and email messages with no response.

      Business Response

      Date: 03/03/2023

      Not worth my time.  This guy is a lying tool and can eat a bag of dicks.  Feel free to pass that onto him.

       

      Thanks!

       

      ***

       

      *********************

      Jiffy Auto Glass USA

      Main **************

      Fax **************

      Customer Answer

      Date: 03/03/2023

       
      Complaint: 19433137

      I am rejecting this response because: it is vulgar, insulting and in no way addresses the issue. Please read the response, it should immediately impact the rating of this business, otherwise what is the purpose of the BBB?

      Sincerely,

      *************************

    Jiffy Auto Glass USA is NOT a BBB Accredited Business.

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