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JR Multiservices

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2024, I entered into an agreement with ********************* on behalf of my son, for whom I signed the contract with his permission. The agreement was for the company to handle the title, plates, and a temporary driving permit for a 2018 Nissan Rogue. The total cost for the service was $1,600, with $700 paid upfront as a deposit. Per the agreement, the process was expected to take 15 days to 3 months after completing the *** inspection.Despite completing the inspection and providing all required documents, the company has failed to deliver the services within the agreed timeframe. I was instructed to leave an additional $100 and a document under their office door, which I complied with, yet no progress has been made.When I requested updates and, eventually, a refund due to delays and lack of trust in their ability to complete the job, the company became dismissive and unprofessional. They insisted on phone communication, despite my request for written updates for transparency. They later blocked me from their ******** page after I shared a truthful review about my experience, accused me of defamation, and even threatened to sue me.These actions, combined with the failure to fulfill their contractual obligations, have caused significant inconvenience and stress.Desired Resolution:I am requesting a full refund of $800 ($700 deposit plus $100 provided) due to the companys failure to meet their contractual obligations. I am seeking BBBs assistance to mediate this issue and ensure a resolution.Attachments:Contract Agreement: Shows the terms, payment details, and services promised.Text Messages: Demonstrates my attempts to resolve the matter and the companys unprofessional and threatening responses.Proof of Payment: Includes the $700 deposit and $100 provided.

JR Multiservices is NOT a BBB Accredited Business.

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