Complaints

This profile includes complaints for Warranty Solutions Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Warranty Solutions Management Corporation

  7125 W Jefferson Ave Ste 200 Lakewood, CO 80235-2305

  
• 

  Warranty Solutions Management Corporation

  PO Box 1047 Bedford, TX 76095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Piston rod bearings went out on my car. They couldn't find a specific reason so they defaulted to denying my claim because I was over on my oil change. They knew this from the beginning because I was there and heard the mechanic tell them when they discussed maintenance. There is no sludge in the engine and there is no indication from faults with the codes being ran to prove nothing was wrong with the engine or throwing codes. There are many reasons the bearings can go out. Either way I am a single mom and paid for the car cash used at about 50k miles so it would last me along with the warranty because I don't know how others treated the car. The mechanic feels like the problem is a faulty engine possibly premature since it has such low miles and I've only had the car for 2 oil changes, so 8 months. I have proof of the oil change. They could have denied my claim from the beginning when they knew I was over on my miles for the change but instead kept telling the mechanic to break down the engine more. 3 weeks later I now have no car to get my daughter to daycare, still and my claim is denied for reasons I don't feel is justified since they couldn't find a specific reason it really was a faulty engine. I need help NOW.

  

  Business Response

  Date: 08/03/2022

  ******************
  
                  On July 29, 2022, we called you and advised that we received your Better Business Bureau complaint, the claim was under review. We thank you for your patience while this claim file was under review. 
  
                  We reviewed your claim file with our Warranty Solutions Management Corporation Claims Team and determined that the claim was adjudicated correctly.  The damage to the connecting rod bearings and the main bearings is consistent with lack of required maintenance, there are no indications of a worn main bearing, or a worn connecting rod bearing being spun and causing subsequent damages to the rest of the engine. Regarding the teardown of the engine.  Teardown is required to verify the cause of failure.
  
                  On August 3, 2022, we called you and advised that the denial of the engine claim will stand.  The failure to the engine is consistent with a lack of required maintenance.   
  
  
  The vehicle service contract states:
  
  How to Make a Claim
  
  3. You must authorize the Issuing Dealer or any other state licensed repair facility to inspect and diagnose the Mechanical Breakdown, as necessary, to determine the cause of failure and the cost of parts and labor to repair. IMPORTANT: You must call the Administrator prior to all transmission disassembly. You are responsible for the cost of disassembly in the event the Mechanical Breakdown is NOT payable under this Contract (see General Contract Exclusions);
  
  Required Maintenance
  
                  In order to keep this Contract in force or transfer this Contract, You must maintain the Approved Vehicle in accordance with the manufacturers published maintenance requirements from the date You purchased the Approved Vehicle. If You are using the Approved Vehicle for commercial use, towing, snow plowing, or off road use, You must follow the manufacturers severe use maintenance requirements.Before any repair is authorized or transfer approved, We will require You to prove You have properly maintained the Approved Vehicle as required. You are responsible for retaining the receipts identifying the Approved Vehicle showing dates, mileage, services performed, year, make, model, and vehicle identification number (VIN), and providing them to the Administrator in the event of a claim or transfer. The performance of normal maintenance services is not covered by this Contract. You are responsible for making certain that all warning lights/gauges/indicators of any kind, including, but not limited to,oil and temperature, are functioning properly, and discontinue operation as soon as is reasonably possible when any warning/malfunction occurs, whether visual or audible, indicating inadequate protection or performance.            
  
  
  General Contract Exclusions
  
  4.Any costs incurred for diagnostics or disassembly work if a Mechanical Breakdown is not covered by this Contract (see Payment of Mechanical Repairs).
  
  9. Any Mechanical Breakdown caused by a lack of required maintenance as set forth under Required Maintenance;contaminants or contaminated fluids, fuel, coolants, oils, and lubricants;foreign objects; improper amounts or types of lubricants, fuels, or coolants;sludge
  and/or varnish.
  
  
                  If you disagree with these findings, we suggest for you to discuss your options with the repair facility in what would need to be done to prove that the engine did not fail due to a lack of required maintenance.  If the repair facility can provide additional information on the claim, they may contact our claims department.
  
                  We apologize for any frustration or delay that you experienced.
  
  Best regards
  ****************************

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car at ************* *********** here in ********* I was scammed from the get go from this low SED I had so many ongoing issues Consumer USA finaciancing I finally sold the card it was paid off but it has been months and everyone from the car dealership to the finance has been tossing the bucket from one to another and left me to try to fetch the dollar #******* should be the locator number I want my full GAP and deposit back from the crooks who stole all that $6K cash deposit I will give everyone ONE WEEK to REFUND ALL MY MONEY Checks are to be sent to ************************************************************************** Thank you for your cooperation in advance ***************************

  

  Business Response

  Date: 07/21/2022

  **********************
  
                  Regarding your Better Business Bureau complaint about the cancelation of your contract.  On July 20 & 21, 2022, we called you and could not leave a message, the mailbox was full.   We sent you an email advising you that on June 15, 2022, your GAP contract was cancelled in our computer system.  The selling dealer is responsible for issuing any refund to the appropriate party.  You will need to contact ************* regarding any refund.
  
                  We apologize for any frustration or delay that you experienced.  If you have any questions, you can contact your claim specialist.
  
  Best regards
  ****************************

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17591890
  
  I am rejecting this response because: they are wrong.
  
  Sincerely,
  
  ***************************