Debt Relief Services
Harbor Legal Group, LLCInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On October 26, 2021, Better Business Bureau recognized a pattern of complaints from consumers regarding billing, contract, and customer service issues. Consumers allege fees are not disclosed up front or in the pricing of the service, the cost of the program is higher than paying off debt without the company’s services, and the breakdown of debts does not include the company’s fees. Consumers claim they do not receive any personal legal advice from an attorney, but are instead provided advice from account managers. In addition, consumers allege that they are not made aware of their debt account status and claim they are charged beyond the term of their agreements. Consumers also allege they have difficulty reaching the company for assistance and claim the company allows their debts to go into default due to neglect. To get a settlement, consumers allege they are required to sign non-disclosure agreements to resolve complaints.
On September 27, 2021, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
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Alert
BBB has received information, Harbor Legal Group is contracted with Strategic Financial which is subject to a pending government action, click here for details, https://www.bbb.org/us/ny/buffalo/profile/debt-relief-services/strategic-consulting-0041-236007105
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