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Business Profile

Debt Relief Services

Harbor Legal Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020, I filled out paper work for HLG to help me with my debt. They did that with every company except ************* (433 ************************* **********). *** wanted me to work it out with ************* after I paid them to take care of this matter. They said they would work out settlement with *************. They led me to believe that they were working on case. i called ************ and was told they were working on case and that I would have to pay ************* not them. On 2/24/22 I called HLG attorney at ************ and filled a verbal complaint that my last account with them has not been settled. Then I called 3/3/22 HLG wanted to work with and set up new draft for me to pay. We tried for several weeks for me to start paying HLG for ************ Settlement. I filled out paper work but HLG was not accepting money from me. I called 3/16/22 HLG was unable to draft from my bank. They made me think it was something I had done wrong. I called 4/19/22, 6/2/22 I was told they were trying to work it out. *** admitted that they were not able to take money from me I had to pay ************* after they make a settlement offer with them. I was told to call and check on status of my account. I did that form June 2, 2022 and was told that they were working on it every time I called. Then August 31, 2022 I called and was told it would take place in December/Jan. 2023. I called January 5 and was told that my account with HLG was cancelled on October 30, 2021. I was told I should have gotten letter. I did not receive a letter, email or phone call from HLG canceling my account. They refused to work with ************* or ************* refused to work with HLG. I called ******************** a *************************************** ***********************) and tried to set a settlement with *************. ******** told be to ask ************* for a pay off amount in writing. I did this and ************* refused to put anything in writing for credit card debt in 2016. My first phone call they side I would get a letter in 7 to 10 days. I did not receive a letter. I called again, they would give me amount I owed but refused to put anything in writing. I gave ******** dates and amounts. He said they should send you by mail or e-mail a pay off letter. I tried again they wanted me to pay them with out anything in writing. I am retired and I wanted to settle my debt but I do not trust ************* or HLG. *** made it seem as if ************* refused to settle with them and wanted me to call them. I did not want to deal with bank with out someone who knew what was right and what was wrong. I do not know if HLG was to blame or the bank. I want them to finish what they started but I do not trust them. Help me find out what they did and make them fix this. Now, ******** told me that after so many years bank can write off loss of my debt. Is this why the bank refused to send me anything in writing?

    Business Response

    Date: 03/07/2023

    We will reach out to the client to discuss the matter

    Customer Answer

    Date: 03/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    If I am not satisfied with HLG resolution. I will let them know and let you know.
    Sincerely,

    *************************

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harbor did get me in good standing at first and I made payments. However they completely underestimated the time frame it would take to get me cleared up. So they just abandoned me and gave me the run around for over 2 years. No lie when I say that one day I was so determined for them to resolve my situation that I waited on hold for over 3 hours. Nothing was resolved that day though. Now I've received notification that they are completely obsolving themselves from me and I owe more than I would have if they helped me 2 years ago. I pray I may find a way to pursue successful legal action against them. Awful, horrible all around experience. Please stay away.

Harbor Legal Group, LLC is NOT a BBB Accredited Business.

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