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Business Profile

Detox Center

Rocky Mountain Detox Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Detox Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 23 - I called Rocky Mountain Detox in desperation to help my son. I had no idea how to help him and have no experience with detox centers. I was really hoping for sound advice. I spoke to *****. He advised me that if I could get my son there he could stay a week for detox, a month or 45 days. A week was $8000 and a month was $24,000. He never informed me that we had to commit to one or the other and if we requested a month it was non-refundable. He sent me a credit card link which was a docusign program. In a frantic state with worry for my son, I completed the docusign form which jumps from field to field for signature. I was unaware that in the meat of the form was binding language committing me to $25,000 for 1 month of treatment for my son. We were unable to convince my son to go in for treatment at that time.On Oct 3rd, we were able to get him to go in for treatment. Again in a bit of a panic, I dropped my son at the treatment center unaware of whether he would be there for 1 week or a month and they would not let me go inside of the center to admit him. I thought it would be recommended to me how long he should stay after initial evaluation. I asked ************************* at the center if I needed to do a new cc auth form or if the one previously done would still be usable. He assured me the one done previously was fine. I was unaware of the language in the form and at this time and was unable to pull it up in my email to read since the link had expired. I took his word for it and trusted him.Oct 13th - After a week of treatment my son chose to leave the facility. We were informed that the additional funds paid were non-refundable. Had I been made aware of this initially, we would have chose 7 day detox. Full disclosure of financial implications were never made. I was never verbally informed. I feel my fear and desperation to help my son were preyed upon.I am happy to pay for the week of detox, but would like a refund for the additional funds.

    Business Response

    Date: 11/10/2022

    See attached response.

Rocky Mountain Detox Center is NOT a BBB Accredited Business.

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