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Business Profile

Express Shipping Services

The UPS Store #6494

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** store lost my package.worth in 3000 dollars in construction tools they don't want to pay me the value of the content of my package. They close the investigation and only issue a check of 365 dollars I don't accept that ,I want the *** store to find my package that was lost or stolen or pay me the value that package contained. I trust them to ***** my package I did not pay the guarantee but it is their duty to do their job with or without guarantee. I need them to pay what they lost

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday April 28th I mailed two concert tickets that had an $886 value at The UPS Store #6494. I paid for the shipment to be insured for the value of the tickets. *** lost my shipment and when I filed a claim was told they won't cover value of tickets over $100. The store did not inform me of this and allowed me to pay for insurance at $886. The tickets cannot be found anywhere. *** won't cover my losses and neither will the *** franchise store. While they do have a policy not allowing reimbursement of tickets over $100, the store led me to believe otherwise and insured the package for a value they knew they wouldn't be able to cover. The tickets/package are now lost and the issue isn't resolved. I wouldn't have risked shipping the tickets had I not been mislead to believe it was insured.

The UPS Store #6494 is NOT a BBB Accredited Business.

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