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Business Profile

Furniture Repair

AllAway Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allaway was sold to me at furniture row as a warranty and they do not cover anything advertised. They also sell you on this coverage that doesnt exist. 1900 dollars for a scam fake warranty on furniture.

    Business Response

    Date: 11/25/2024

    The invoice you provided says you are not the individual who purchased the furniture and the plan is non-transferable. Unless you provided the wrong invoice you did not buy the furniture and Protection Plan. Therefore, there is nothing I can do to assist you. 

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an accidental damage warranty for 3 pieces of furniture. I filed claims as directed and included all information required. I was denied claims on my furniture which was well within guidelines, with excuses and the company finding any way to not repair/replace my furniture. At one point I was told because I filed claims on other furniture. I am submitting several photos of conversation receipt and warranty info

    Business Response

    Date: 06/07/2024

    Customer had wear and tear on their furniture after 5 years and the AllAway Protection Program is for Single Specific Incidents reported within 10 days which did not occur. 

    Customer Answer

    Date: 06/10/2024

     
    Complaint: 21712544

    I am rejecting this response because:

     1) the claim was filed within the 5 year protection plan

    2) the claim was filed within 10 days 

    3) the claim was filed based on one incident of me leaving in a hurry out of town. The program states one incident, not one item. Even if it was only one item, I did NOT receive compensation on any said item. The company is using any loophole to try and not honor  the service I paid for.  It doesnt matter if I filed 100 claims in one day, that should have no affect on honoring a warranty that I purchased. 

    (Please note that all claims were filed within policy agreement attached in photos already submitted)

    4) this claim was closed on June 4th due to no response from AllAway.


    Sincerely,

    *****************************

AllAway Cleaners is NOT a BBB Accredited Business.

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