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Business Profile

Gymnasium

Planet Fitness - Lakewood (Colfax Ave)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up a membership with this location. Was immediately charged. ***** plus ***** annual fee for a black/full access membership. The club requires the app for entry and app failed to update with the current membership information. I quit another location over this deal as it requires a total explanation every time i enter the gym. I thought since it was another location convenient to me it may work out. I talked to **** at the front desk and he said there is nothing he can do to help. He suggested that i get on my computer to straighten it out but I cant log in as it never had me input a password I have been charged but do not have access. Typical of this organization. Will take further steps this time.

    Customer Answer

    Date: 10/23/2024

    This issue has been resolved 

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted PlanetFitness and the club MANY TIMES. I have asked to close my account as they keep charging it even after I went in and cancelled MANY MONTHS AGO. They say I need to send a physical letter to cancel and then REFUSE TO PROVIDE MAILING ADDRESS.THIS IS A SCAM. I have put a stop payment on my account for PlanetFitness and reported the transactions as fraudulent made by the company without my consent. I have TONS of evidence in the form of screenshots, mails sent, recordings on my phone cancelling the membership and I will bring this to court. CANCEL MY ***********. I SHOULD NOT HAVE TO REPORT TO BBB TO CANCEL MY ACCOUNT.

    Customer Answer

    Date: 07/31/2023

    *****************************************

    **************************************************************************

     

    Called, submitted email, went in, mailed. They refuse to cancel membership and keep charging me.

     

Planet Fitness - Lakewood (Colfax Ave) is NOT a BBB Accredited Business.

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