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Business Profile

Lab

Zenith Labs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2025, I ordered Barbarian XL from Zenith Labs. they took forever to ship it to me. When I received it I followed all the directions for usage and after a few days I was experiencing severe diarrhea and cramping from the pills. I contacted them and they said to return the product at my expense. Which I did, They received the product back on April 16th and now they are giving me a complete line of BS on the refund. They keep coming up with excuses, saying paypaa is the problem and there is no problem at ******. They are just scamming people, I have contacted them and they say they did get the product back, and are working on it, which is just another line of BS. Is there anything you can do to help?

  • Initial Complaint

    Date:04/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Company is now refusing to issue refund:-Product was purchased from this company 01-21-2021: $198 -Zenith Labs: Vision 20 eye care supplement -They advertise 100% guarantee", money back refund on their web site -I had called and then written them, prior to my order, and confirmed their policy: I have an email from them stating they would honor a full refund after i used the product and saw no changes -I ordered the product and now after having used it any not having had any positive changes in my sight I wrote to them asking how I nay proceed with the refund policy -They replied that it would be up to amazon not them to refund the Charges -I contacted Amazon and because it has been over 1 month Amazon states it is the responsibility of Zenith labs to issue a refund -I am filling a complaint against Zenith Labs to document that they do not hold up to their advertised "100% refund" policy -I have two emails from them one stating that they have a 100% refund policy and the other email now stating that amazon would be responsible for issuing the refund not Them the company

    Customer Answer

    Date: 05/20/2024

    Thank you for the update that the company has not responded to you regarding the documented complaint.

    This note is to ensure you that they have also Not responded to me as of yet.

    Thank you for your help in this matter.

    K Ghafourpour

     

  • Initial Complaint

    Date:10/12/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the ** ZONE supplment to lower my blood pressure from Zenith Labs. The product had a 180 day guaranteed 100% refund. I contacted the company and ask for a refund which they agreed to. However, i received an email stating that the only way to get a refund would be via a Pay Pal account which i do not have. I offered to provide my credit card information to the company over the phone. They refused and sent an email that Id have to open a Pay Pal account, which i will not do. I have all the emails to substantiate the above statements.

    Customer Answer

    Date: 10/30/2023

    I received a full refund, however have no way of knowing whether the BBB complaint influenced that decision. 

Zenith Labs is NOT a BBB Accredited Business.

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