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Business Profile

Mobile Auto Lube and Oil

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 14th went in to change oil and change the temperature sensor. Cost $408 *********** leak Feb 16th in the evening went and checked it out Sunday Feb 18th and found out the oil pressure sensor was loosened to the point oil was pouring out went in again Feb 19th to have them fix their mistake and charged an additional $213.05. When asked they knew about it and did not inform us of it and almost destroyed out car engine in doing so.

    Business Response

    Date: 02/24/2023

    The vehicle came in 2/14/2023 for a coolant leak. We pressure checked
    the system and found coolant leak was coming from the thermostat and
    replaced it. Customer came back on 2/20/2023 for another leak check and
    found oil leaking from the sending unit. We replaced the oil sending
    unit. The thermostat and sending unit were two different issues and
    therefore two different repairs/replacements. We performed both services
    correctly as needed. We will not refund for the the services performed.

Grease Monkey is NOT a BBB Accredited Business.

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