Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 Kawasaki ZX-6R from G-Force Powersports on May 22, 2025. A week later, a severe recall (NHTSA 25V376) was issued affecting my motorcycle. The manufacturer instructed owners to stop riding immediately due to engine failure risks, but neither the dealer nor ******** offered me a refund or replacement. The dealer instead suggested I pay an extra $3,000 for a new bike, which is unacceptable. *** also contacted ******** directly twice with no resolution. I want a full refund or immediate replacement and compensation for lost use.

  Business Response

  Date: 06/15/2025

  Matthew,

   

  I will look into this Tuesday and reach out to you.

   

  Brent

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: 23470787
  
  
  
  I am rejecting this response because:
  
  There was no attempt to resolve the issue, the time I’ve put into this situation since I became aware is immense just looking for any information on the recall, being informed of the progress of it, and all while losing valuable riding time that I’ve spent thousands of dollars to be able to do as far as training, licensing, gear (alone exceeds 5,000$) calls, emails, research, this is worst effort I could imagine when the subject is literally life or death. 
  
  Sincerely,
  
  
  
  Matthew Allender

  Customer Answer

  Date: 06/24/2025

  Subject: Request for Full Refund or Exchange – 2025 Kawasaki ZX-6R Recall Issue
  
  Dear G-Force Powersports,
  
  Following our recent phone conversation, I am writing to formally document your verbal offer of store credit in the amount of my original purchase price (excluding taxes) as a resolution to the ongoing safety recall involving my 2025 Kawasaki ZX-6R (VIN: JKBZXJJ15SA028539).
  
  While I appreciate your willingness to address the issue, I must decline a store credit. The motorcycle I purchased is currently unusable due to a serious safety defect, and I am requesting a full cash refund including taxes and fees, as is reasonable under federal warranty law and consumer protection guidelines.
  
  That said, I would be open to resolving this matter with an exchange if the following conditions are met in full:
  
  • The replacement vehicle must be a 2025 Suzuki GSX-R1000R
  • Acceptable color schemes: Red or Blue & White
  • I must receive the title at the time of purchase
  • The motorcycle must include the standard Suzuki 1-year factory warranty
  
  
  I would also like to request, in the interest of fairness and good faith, that any exchanged 2025 Suzuki GSX-R1000R be sourced from a different and unaffiliated Suzuki dealership — not G-Force Powersports. I no longer have confidence that G-Force can or will provide a replacement motorcycle without concerns of mishandling, sabotage, or improper preparation following this dispute.
  
  The replacement motorcycle must have no more than 3 miles on the odometer, consistent with factory transport and pre-delivery inspection (PDI). This condition is not meant to escalate conflict but to ensure transparency, safety, and a fair conclusion. Trust has already been severely strained, and sourcing the bike from another Suzuki dealer is a reasonable step to restore confidence.
  
  Additionally, any difference in cost between the original ZX-6R and the GSX-R1000R can reasonably be assumed by the dealership as compensation for the lost time, effort, and inconvenience I’ve had to endure to bring this issue forward — an issue that by all accounts is the legal and ethical responsibility of either the dealer or the manufacturer to resolve.
  
  Had this safety defect led to a catastrophic failure while riding — especially at highway speeds — the potential financial and legal consequences for the dealership or Kawasaki would have been exponentially higher. Taking proactive responsibility now is not only justified but prudent.
  
  Please respond in writing within 7 days with confirmation of your position. If a suitable resolution is not reached, I will proceed with complaints to the NHTSA, the Colorado Attorney General’s Office, and evaluate legal options under Colorado Lemon Law.
  
  I appreciate your prompt attention to this matter and hope to resolve it quickly and professionally.
  
  Sincerely,
  Matthew Allender
  Phone: 720-667-8816
  Email: [email protected]
  VIN: JKBZXJJ15SA028539
  Purchase Date: 05/22/2025
  Dealer: G-Force Powersports
  

  
  

  Business Response

  Date: 06/24/2025

   

  Mr. Allender,

  When you were in the store last week you met with the GM, Service mgr, and me the Owner. G-Force purchased the motorcycle back from you for a full refund including taxes. We cut you a check in full on the spot so you could go buy a used bike you found. What you did not tell us last week when we were working on the recall fix from Kawasaki is that the motorcycle was damaged, dropped or crashed on its side. I provided a picture for reference that the mirror, brake lever, upper and lower shroud, exhaust was all scratched and damaged.  We held this amount back in the full refund to be fixed so the motorcycle can be sold in good condonation once the recall is complete. We did reach out to Kawasaki to see if they would assist in the damage you caused, and they have declined to help.  

  Brent Flambures

  Owner

   

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23470787
  
  
  
  I am rejecting this response because: no ownership was transferred whatsoever, the employee Sean had took off with my ownership files and retained them to me with much less paper work than I had on there. I was promised a full refund. I deserve a full refund. The amount you can resell a bike that was sold as an unsafe product is irrelevant. When it comes to a consumers right to be refunded due to a unusable motorcycle 

  Subject: Ownership Status of Kawasaki Motorcycle
  To Whom It May Concern,
  This message is to notify you that I, Matthew Allender, remain the legal owner of the Kawasaki
  motorcycle purchased from your dealership. At no point have I signed any documents authorizing
  a transfer of ownership or release of title to any other party.
  Unless you can provide documentation bearing my valid signature authorizing such a transfer,
  you are hereby on notice that any attempt to register, transfer, or sell this vehicle without my
  explicit consent is unauthorized and may constitute consumer fraud.
  I request immediate confirmation of the current title status and all related documents associated
  with the ownership of this vehicle. If any transfer has occurred without proper authorization,
  you will be held accountable and reported to the appropriate regulatory and legal authorities.
  Please treat this matter with urgency and respond within five (5) business days. 
  if no transfer of ownership. An be found I’ll be there to pick up my motorcycle with the local police department, thank you.

  
  Sincerely,
  Matthew Allender
  Phone: 720-667-8816
  Email: [email protected]
  
  
  
  
  
  Sincerely,
  
  
  
  Matthew Allender

  Customer Answer

  Date: 07/05/2025

  This situation has not been resolved at all? It’s actually getting much worse.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be refunded $238.04 and instead was refunded $224.18. Leaving a balance of $13.86. Please help me get the remaining balance owed.Thank You,*****

  Business Response

  Date: 12/03/2024

  Mr. ******,

  You were refunded $238.04 on 11/15/2024. The difference of a few dollars is the credit card company's processing charge that will be sent directly to you from them. This can take up to 30 days sometimes. In the meantime, if you need the difference please stop by and I will give you the difference.

  You can reach me anytime at ************ ex 1115

  ***** *********