We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Repair

Peak Performance Powersports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inquired and scheduled an appointment with business to fix a fourhwheeler. after 3 weeks I dont hear anything. Went to go pick it up and my fourhwheeler was damaged. full of water from sitting outside in the rain without the covers (plastics and seat) on. Chain very *****, and they ruined a brand new battery by leaving the key on. It sat in the back of their building for 3 weeks. I had to pay them $280 to get it back because they performed a diagnosis and never found the problem. Never contacted me.

    Business Response

    Date: 11/05/2024

    THIS CUSTOMER BROUGHT HIS 2009 ****** YZF 450 TO USE STATING THAT THE MACHINE STUTTERS UNDER LOAD, AFTER DOING A DIAGNOSTIC WE FOUND THAT THERE WAS LOTS OF PROBLEMS WITH THIS MACHINE, WE TESTING THE FUEL PRESSURE OF THE MACHINE WHICH WAS GOOD. AFTER WE TESTED THE FUEL PRESSURE WE ADJUSTED THE *** BACK TO SPEC(CUSTOMER YELLED AT ME STATING THAT IT WAS CORRECT AND THAT HE JUST DID THAT) AFTER THAT CONVERSION THE CUSTOMER FOUGHT ME ON ANY OF THE REPAIR I SUGGESTED AND TOLD ME HE WANTED TO PICK UP HIS MACHINE. I TOLD HIM OKAY BUT HE WOULD HAVE TO PAY FOR THE TIME AND LABOR WE HAD IN IT TO PICK IT UP(CUSTOMER WAS NOT HAPPY ABOUT THAT EITHER). THERE WAS ORANGE SILCONE ON THE ***** COVER AND WAS NOT DONE PROPERLY(THERES SUPPOSED TO BE GASKETS THERE) AFTER THAT PHONE CALL THE *** SAT IN MY BACK LOT FOR ABOUT 3 WEEKS TILL THE CUSTOMER CAME AND PICKED IT UP(HE WASNT HAPPY THAT I HAD THE PLASTICS OFF BUT HE DID NOT WANT TO PAY TO HAVE ME PUT THEM BACK ON. AFTER CUSTOMER CAME AND PICKED UP HIS MACHINE HE CALLED 3 DAYS LATER STATING THAT HE FOUND SOME GUY THAT WORKS IN HIS GARAGE TO DIG INTO IT AND THERE WAS WATER IN HIS ENGINE. HIS MACHINE COULD HAVE NEVER GOT WATER IN HIS ENGINE SENSE THERE WAS NOTHING WE DID TO HAVE ANYTHING OPEN FOR WATER TO GET IN THE ****** IF THERE IS ANYTHING I CAN HELP WITH PLEASE REACH OUT TO ME VIA EMAIL *********************************** OR PHONE *************

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is motorcycle service shop that is refusing to ***************, specifically on my tires which is a safety issue.

    Business Response

    Date: 09/06/2022

    Good Afternoon,

     

    We have a company policy that we do not work any motorcycle 20 years or older. It is posted in multiple places in our place of business. We are sorry we couldn't help you out. There are other shops in town who would be able to help you get a new tire on your machine.

     

    Best, 

    Peak Performance Powersports 

Peak Performance Powersports LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.