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Business Profile

Moving and Storage Companies

Moving Done Right Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I hired Two Men and a Truck and this company Moving Done Right showed up . The owner ****** came to my house before the move to go over with me what I wanted moved . As I discussed with him I needed ALL my large items moved . Never once did I mention I was concerned about the price . When his employees showed up on December 11th a little after 9am they smell of marijuana coming off the driver was VERY strong! I was desperate to get my large items moved out of this house because Im on a timeline to surrender the house back to the owner . The stoned guy (driver) walked through the house with me and I showed him the large items that needed moved . The two men started to load the items . Three hours later , the driver tells me he cant fit everything in the truck . This was upsetting to me because I thought the owner ****** knew what size truck I needed . So the truck was full and the Driver was ready to go . As we were getting ready to leave the second ****** threw his roll of plastic wrap in the back of the truck and broke my glass tv stand . All the driver said to me was he will talk to his boss . After the two unload at the new house it is discovered that the lost part of my brothers bed frame . They didnt call the owner or make any attempt to fix this problem with me. All that was pointed out to me was I should have bought their $300 dollar insurance. Moving is stressful enough. This company made it worse . I trusted that they were going to be professional and handle my belongings with care. Marijuana is legal in ********, but it is not legal to drive high. I believe this company should provide me with a full refund of the $977.25 that I was charged because of the company sending impaired employees to move my belongings and carelessly driving and handeling my property!

Moving Done Right Inc is NOT a BBB Accredited Business.

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