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Business Profile

Pizza

BIg Daddy's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed an order for pizza through the chownow app for big daddys pizza on July 3rd. My husband ended up in a car accident so I couldn't go get the pizza. I called to cancel and explained to the lady what had happened and she said ok she would put in as cancelled and I asked for the refund and she said I had to contact who I ordered through. I did that and they stated it's up to the restaurant to approve they called the restaurant and they declined to refund after the lady had told me to call chownow. I then was told I'd get a call from the manager. I had no return call on July 3rd so I called back July 4th and they stated they would have the manager call me back. I asked when and she said after 7pm. I have waited and now we are on 07/05/23 with still no return call and no refund. I didn't get the food provided called and canceled and they still are not refunding me my money. I would request to have a full refund. I have read the reviews and the way they run this business looks like they scam people quite often.

    Business Response

    Date: 07/12/2023

    THIS HAS ALREADY BEEN TAKEN CARE BY ************;

BIg Daddy's Pizza is NOT a BBB Accredited Business.

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