Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been continuously contacted by Diversified Radiology for a bill that has already been paid by worker's compensation. I have provided them with the check number and date of the check provided to me by ******************. They have refused to credit my account. Now, they have turned it over to collections.
Business Response
Date: 12/30/2024
Diversified Radiology is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that this concern has been directly resolved with the patient. Thank you.Customer Answer
Date: 01/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business contacted me and credited my account. Thank you for your assistance.
Sincerely,
******* ******Initial Complaint
Date:09/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint is for harassment, *********************** of customer service. I had a chest x-ray on 28 Aug 2023 at St ***** ************ *****, **.Billing# **** **** **** ID ************ This ER visit was a VA approved visit for A-fib.. Presently I'm outside of the US for the winter and no means of calling Diversified Radiology. Their website provides no customer service email. This week I received a DONOTREPLY email bill from Diversified Radiology. The bill indicates "no insurance appied" and the online payment page has no provisions for giving insurance info. In May 2023 I had this exact same problem with Diversified Radiology. I had a VA approved ER visit. When I talked with Diversified Radiology billing office I was told it was my responsibility to send the bill to the VA. Diversified Radiology would not bill the VA and threatened to send my account to collections. I was able to resolve that bill by going in-person to the billing office at St *****. The billing clerk told me she has to call Diversified Radiology on average of 2-3 times a day in regards to billing issues.Business Response
Date: 10/03/2023
Diversified Radiology is committed to our patientsprivacy and to complying with all applicable laws pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Thank you.Customer Answer
Date: 10/06/2023
Diversified Radiology representative's email states they have found the VA authorization number and they're in the process of billing the VA. I have pasted a copy of my response below.
not f
Customer Answer
Date: 10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Customer Answer
Date: 10/07/2023
Thank you for helping me resolve this issue with Diversified Radiology billing. Thanks to your contacting them I received an email from ***********************, billing department supervisor. He informed me that they had contacted ************************, obtained the VA authorization #, and the insurance claim was being processed. Without your assistance I don't think this would have been resolved. Thank you for your help. *******************, **-C, USAF Major (Ret)
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 20, 2022, I received a bill for $122.00 for account number *********** from the business for services provided on November 11, 2021. On the date of service, I had already reached my out-of-pocket maximum for the year, so the patient responsibility for the claim should have been $0. However, the bill did not show an insurance adjustment and stated the patient responsibility was for the full amount of the bill. I called the business and my insurance company seeking an explanation. After many calls, including several where my insurance company spoke directly to the business while I was on the call and several instances where my insurance company or I sent the explanation of benefits for the claim to the business, the business determined that they had coded the service incorrectly causing my insurance company to reject the claim. The business said they would send the bill for internal review so that the service could be recoded and sent to my insurance company for payment. Since that determination was made, I have received seven additional past-due bills from the business (most recently dated July 27, 2022) saying that I am responsible for the $122. After every bill, I have called the business to confirm whether I needed to do anything else, and they have told me that the bill is being auto generated and that they will send it back for internal review. I would like this matter to be resolved and my account balance returned to $0 so that I stop receiving erroneous past-due bills from the business.Business Response
Date: 08/18/2022
Diversified Radiology is committed to our patients privacy and to complying with all applicable laws pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient. Thank you.
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