Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1- Breach of contract 2- Violation of Consumer Protection Act (Deceptive Trade Practices)3- I'm seeking reimbursement for engine rebuild warranty work for my 2005 ****** 4 Runner and paint and body damage in the total of $5,370.76 ($3,352.96 for ****** diagnostics and repair plus $2,017.80 for paint and bodywork repair for damages that happened while the car was in the shop).Note- I was without my car for 4 months (May-AUG) waiting for it to be fixed when it should have only taken 35 days.4- plus any additional BBB or court costs and fees 5- In addition I want a guarantee on the active warranty to be covered and paid for by superior engines at a shop of my choice per *******/superior engines agreement in a text.Please see the attached claim and case documentations for more details

  

  Business Response

  Date: 02/17/2025

  Marry has violated her warranty for several reasons ---Frst she was instructed to give us an estimate for the body work --also in her warranty we do not pay for customer supplied parts ---The problem w the vehicle was the injectors she installed and has nothing to do with our engine ****** confirmed this---the warranty is specific and says we do not cover injectors----We will cover the body work and the initial diag at ****** of ****** and that is it ---also in accordance w her warranty she is only allowed up to ****** even if  it was coverable ---I WILL SEND A COPY OF HER SIGNED WARRANTY STATING THIS

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22928474
  
  I am rejecting this response because: please see my attached reply and supporting documenting along with a proposed order.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a family emergency my daughter dropped off my ****** for engine noise with Superior Engines. I was not in town while taking care of final arrangements and living facilities for my elderly mother. Superior engine owner, *****, told my daughter the engine must be replaced. She felt hi pressure tactics to sign the replacement agreement for $7000 dollars on the spot. The moment she signed the contract and he ran her credit card for $4500 he then said he wouldnt get to it for 30 days. I called ***** and left a message that with the hi miles on the car a $7000 engine did not make sense and to please call me back so we can pick the car up. ***** did not return mr call so I called ***** and left another message. *********************** did not return my call. My daughter called him and he called her back to tell her that she signed a contract and there were no exceptions to stop the the work. ***** then called me to inform me of the same and that he has a signed contract and would not negotiate. 1. Quite simply I want my car back that I own. I did not sign a contract approving work on a car I own. I want the car back without any additional work being done.2. ***** stated he already purchased $4000 of new engine parts but wouldnt produce any receipts. 3. ****** predatory hi pressure tactics are designed to take advantage of young women, I dont want other people to be taken advantage of.

  

  Business Response

  Date: 03/08/2023

  this is false --the customer backed out of a legal contract--we said we can do a refund but had to see what we had in parts --in the interim the customer disputed the charges and told us ths--we said  we will solve this for **** dolor's and all bad reviews removed--- --we have a confirmed text from the customer agreeing to this --and then  we found out **** denied there dispute as it was erroneous 3 weeks after in a bad review from the daughter saying we didn't do a refund.they as well as us assumed  they would and had no way of knowing  they denied it --the customer didn't contact us first and  tell us it was  rejected she just gave US  a bad review -----we will do the following --do a refund of the ******* **** charge as a curtesy if they can show that the dispute was rejected and closed --we will also need this complaint dropped before any refund as per our agreement ---we also have text from the customer saying lied on the reviews  ---we did nothing wrong here and if pushed we will file a lawsuit to resolve this ---they where under 2 binding contracts and did not do their part --again --evidence of a rejected dispute and this and all other reviews removed as per our texts from him and a refund will be issued immediately--the customer did give us the ******* in a transfer so that part of the deal was taken care of on the customers end---