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Business Profile

Roofing Contractors

Maxx Roof LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Maxx Roof LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maxx Roof LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $30,000 for a new roof last July through August. I have permit #BP-22-03258 issued 8/3/2022 for a mid roof inspection. I can't get MAXX ROOF LLC to send me the affidavit. I sent it to Al **** two months ago. He is ignoring me. I asked ********** to extend the deadline. I need help getting the affidavit from Al ****.

      Business Response

      Date: 06/27/2023

      I am not aware of this, I have no record of a call or email regarding. I am happy to assist in any way. I will reach out to **************** and get resolved.   

      Customer Answer

      Date: 07/10/2023

      I sent this email to Al **** with Maxx Roof back in May.

      His response is not honest.

      I would like to reopen this case and add this sent email as evidence.

      From: ********************* <*************************>
      Date: Thu, May 11, 2023 at 12:15?PM
      Subject: Midroof Inspection Affidavit **** Snowberry Ln
      To: Al **** via JobNimbus <**********************************>

      Al,

      Would you please complete the attached Affidavit and email it back to me?

      Thank you,
      *********************
      ************



    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30, 2021, I contracted with Maxx Roof to replace damaged roof ridge caps. I worked with *********************, who was very professional and pleasant. Work was done during the summer 2021. However, the company was unable to complete a small portion of the damaged roof due to supply chain problems for the ********** materials that matched my roof. I understand that supply issue was beyond their control. In August 2021, I paid all but $50.00 of the contract price.In spring 2022, I called ****** several times about the unfinished roof repair; I received no return calls. Then, I called 2 additional company listed phone numbers and left messages about the unfinished work. To date, I have received no return calls.I would like the job to be finished. I am concerned that Maxx Roof may have gone out of business.

      Business Response

      Date: 08/17/2022

      Supply issues have been a very real and frustrating thing for our business as well. For quite a while manufacturers were only making the most common shingle and colors due to issues. The shingle the ****** have is a high-end shingle ridge cap that is very limited. When we started the repair, I bought all the bundles that were in the whole *****************.  After getting this complaint, I pushed until I got the main supply rep for the country for GAF. A bundle is being expressed to my local supplier for pickup today. I will coordinate with my roofing ******* to go get this completed. 

      I apologize about any lack of response as that is not tolerated within our organization. This angers me alot that this issue got the ****** upset to the point the felt their only recourse was this complaint. Please note, our main phone number has changed to ************ as is on our website at www.maxxroof.com   That may have been part of the problem. **** also is no longer working Maxx Roof in ******** either. I apologize for this and will Get handled right away once the shingles are picked up. We will not collect the final $50 left of the repair quote either as I will credit that to the invoice for this inconvenience. Thank You

      *******

      Customer Answer

      Date: 08/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      To Al ***** I appreciate your prompt reply to my BBB complaint.  FYI:  I would add that in spring 2022, I called ********************* several times at ************ and called that number  again today.  The recording on that number STILL says it is ****'s number and he works for Maxx Roof.  In late July 2022, I twice called the phone # on the invoice *************) and left a message for *********  I also left a message at ************, but I am not sure where I got that number.

      Anyway, I am sure we both will be glad to see the end of this project, and I will gladly pay the final $50.00.  I realize it is a small project and am glad to work with the project manager/coordinator on scheduling.

      *********************

       

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