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Business Profile

Tobacco Store

Vapergate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase E liquid and vaporizer cartridges from here. I went approximately a week ago to get my 2 bottles of vape juice. Upon arriving home I opened the bottle of banana ice and filled a brand new tank. Upon trying the juice it tasted rotten and or stale. I went today to exchange the aforementioned bottle of e-juice at which point I was told that they can't return it at all or anything because it was open. How was I supposed to know if it was good or bad without opening it and trying it? I believe these practices there aren't fair I think it's kind of a Hustle and I just wanted to file a complaint

    Business Response

    Date: 07/12/2023

    Hello,

     

    I am sorry to hear you had a poor experience in our store. I know it can be frustrating getting juice that is not up to your standards. As a retailer it puts us in a tough spot to cover juice once it has left the store, especially a few weeks later, as we have unfortunately had customers use up a bottle, fill it with water or other bad juice and claim it tasted funny, or went bad. While we dont think this is something you have done, our general policy to not exchange juice once its left the store especially after a few weeks, we would love to make this right for you. If you have a rewards account with us I can give you credits worth 2 new bottles, or if youd just like to come back to one of our stores, I can set it up to get you a couple replacement bottles that way as well. You can reach me at ******************************* if needed. Thanks for understanding the tough position we have been put in by dishonest customers in the past and allowing us the chance to fix this for you!

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