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Business Profile

Truck Rentals

U-Haul at Garrison & Jewell

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation on ************************. I uploaded my license and put my additional contact on the online check in process. When I went to the store the manager Mr. ****** was not inside the store. He came inside smelling like cigarette which was setting my allergies off. I gave him my phone number associated with the reservation as that was what he asked for. I gave him my license to verify. He then asked me for an additional contact. I stated I do not have one that I put one on the reservation already. He then again raises his voice and tells me he needs another contact. I said again I already put that on the reservation. He then goes stop yelling and I was not yelling. He keeps escalation the situation for no reason. The information was already all provided and I was ready to pay and pick up the truck. He then goes off on me and yells at me that he is not giving me at truck and to get out of the store. I did absolutely nothing wrong. I was told on the phone sometimes they need another contact because of mutual assurance. No where is that stated on the website pre check In. I do not have any other contacts and if he would take the time to explain that in a polite manner then we could have figured that out. The transportation manager was also extremely rude because I asked for a mileage credit to compensate for my loss time and all I asked for was the few miles difference between the stores. Uhaul also guaranteed I would have a truck with my reservation and that is $50. There was absolutely no reason for Mr. ****** to get so rude and escalate things when I did nothing wrong. Uhaul are the ones playing games and breaching contract and falsely advertising.

U-Haul at Garrison & Jewell is NOT a BBB Accredited Business.

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