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Business Profile

Utility Installation

Gun Barrel Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This occurred over the past 2 weeks.They were paid approx. $50 through Groupon 1 hr handyman service Business refuses to provide service, won't respond to emails, calls, ****************** Business has made zero attempt to resolve the problem, only exacerbating the issue by intermittent email communication with rude behavior.

    Business Response

    Date: 11/02/2022

    This customer used our ******************** through Groupon back in 2021. He didnt like our services so in October 21, 2021 he reached back out after purchasing another Groupon from us and I notified him to get a refund and notified Groupon also to refund his money because he doesnt like our services. After ******* kept sending vulgar emails and text messages we blocked him from our system. Groupon has already refunded him there is nothing for us to refund. We have not been affiliated with Groupon for over 9 months because everyone they sent us was like this gentleman rude and vulgar. We do not wish to do business with these type of people. 

Gun Barrel Home Services is NOT a BBB Accredited Business.

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