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Business Profile

Windshield Repair

Auto Glass Denver Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for Auto Glass Denver Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Glass Denver Pros has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Auto Glass Denver Pros

      3384 S Kipling St Lakewood, CO 80227-4331

    • Auto Glass Denver Pros

      6363 E Evans Ave Denver, CO 80222-5807

    • Auto Glass Denver Pros

      PO Box 151214 Denver, CO 80215-9214

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My windshield got a crack in it on 3/3/24, so that same day, I found a Groupon for windshield replacements by Auto Glass Denver Pros. I called them and scheduled an appointment for the next day. The man I spoke with on the phone said I do not need to purchase the Groupon to get the deal and to instead, "just tip the guys." He said they only accept cash, Venmo, or Zelle. The next day, the two men from Auto Glass Denver Pros came to my apartment and replaced my windshield. It did not take them too long, I sent them the money ($250 cost + $50 tip) via Venmo then they left. On 3/14/24, I noticed a stress crack on my newly replaced windshield. I immediately called Auto Glass Denver Pros, and they said there is a 30 day warranty and that they will take a look. They told me to call back that Saturday (3/16/24) or Monday (3/18/24). They did not answer the phone on Saturday, so I left a message. I followed up on Monday, and they did not answer their phone despite calling a few times. Later that day, I called from another number, and they answered immediately. I told them I was waiting on a call from them to schedule a time for them to look at my windshield and replace it under the warranty. They said they were busy and would have to call me back the following day. The next day (3/19/24), I waited all day for a call and never received one. I finally called them around 6:30 p.m., and they answered, saying they were busy with a job and would need to follow up with me. Again, I did not hear from them the next day. I called the end of the next day, with no answer. I called a few times the following day with no answer. I also texted them requesting a call back. As of 3/21/24, I noticed they blocked my number, and I am unable to even get ahold of them. I have attempted calling them from other phone numbers, but have still not been able to reach them.

    Auto Glass Denver Pros is NOT a BBB Accredited Business.

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