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Business Profile

Colleges and Universities

Lamar Community College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended Lamar Community College summer of 2020. ***** dispersed a Pell ***** in the amount of $2,380. I have not heard from them in 5 years, but on April 3, 2025, I was contacted by ******** and Fudge debt collectors telling me I owe $3,126.50 ($2,380 debt to Lamar and the remaining in collector fees.) I contacted Lamar Community College and asked what the deal was and why I am just now being contacted almost 5 years later. They stated the **** ***** was rescinded in September of 2023, they reached out by mail and phone on 07/01/24, 07/25/24, and 08/28/24, and then sent it to collections in October 2024. I have multiple complaints: 1) ***** said Lamar sent the money back to ***** on their own accord, why did they do this 3 years later? 2) Failure of communication. I should have been contacted more than threes attempts in the year between September 2023 and October 2024. I also looked at all of my **** informed delivery and phone records and have nothing showing any attempt of contact by Lamar Community College. My current phone number is still on file with them and the address they have is an old one, but it **** has a forwarding notice. 3) Lamar is refusing to help and saying I need to contact ***** and ******************** (where I attended following Lamar) and both places said no this is a Lamar Community College issue. 4) Lamar gave me a deadline of 5 PM mountain time April 4, 2025. I spent all day working and trying to call all of these businesses. When I attempted to call Lamar Community College again at 4:30 PM mountain time, the employee that I am required to speak with had already left for the day even though she told me to call her by 5 PM. Lamar is attempting to tell me the problem lies with FAFSA dispersing 150% of my Pell *****s, but reading the terms from FAFSA, that is allowed based on my qualifications. These 150% were also granted towards the ******************** so Lamar Community College should have no issues with this.

    Business Response

    Date: 04/16/2025

    *** has contacted the customer you identified as having filed the complaint.Because of federal privacy laws, *** is unable to share any specific information regarding matters related to its current or former students.

Lamar Community College is NOT a BBB Accredited Business.

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